The EU bank at a glance
Some dates and figures
EIB Group impact: Boosting GDP and jobs
Governance and structure
Statutory bodies
Board of Governors
Ethics and Compliance Committee
Appointment Advisory Committee
Board of Directors
Board Committee on Staff Remuneration and Budget
Board Committee on Risk Policy
Board Committee on Equity Participation Policy
Management Committee
Audit Committee
Control and evaluation
Organisation structure
Corporate responsibility
Providing finance
Reporting on sustainability
Internal Commitment
Tax good governance
Complaints and investigations
Complaints Mechanism overview
What we do
The complaints process
Submit a complaint
Frequently Asked Questions
Investigating Prohibited Conduct
How to report Prohibited Conduct
Part of the EU family
Tackling global challenges together
Together on forced displacement and migration
Together on infrastructure
National Promotional Banks
Civil society
Key policies and standards
The EIB’s commitment to transparent lending
Banking community
Multilateral development banks
Civil Society and Stakeholder Engagement
Transparency and access to information
Key policies and standards
Policy engagement
Civil society events
Contact us
Work with us
We invest in you
Life outside the office
Current vacancies
How to apply
Economic research
European research hub
Our research
Surveys and data
Promoting dialogue
Assessing the macroeconomic impact of EIB activities


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The draft Conclusions Report is shown to relevant parts of the EIB organisation and they have five working days to comment (20 days in exceptionally complex cases). If no comments are forthcoming, this will imply tacit agreement. In case of disagreement, the draft will be submitted to the Management Committee which will have five working days to comment.

The draft Conclusions Report is then circulated to the stakeholders involved in the complaint process and given up to 10 working days to make comments. This draft is watermarked as “Confidential Draft – do not disclose – for recipient comments purpose only”.

Comments are sought in order to:

  • eliminate factual errors and omissions;
  • clarify misunderstandings;
  • allow the provision of substantial new evidence, if any;
  • incorporate any decisions taken based on the conclusions provided;
  • express views on the substance of the findings.

If no comments are received by the deadline, EIB-CM will proceed to the next stage. Otherwise, EIB-CM must respond to critical comments on its findings and recommendations, but it does not have to obtain the agreement of the parties consulted before the process moves to the next stage.