The EIB Group consists of the European Investment Bank and the European Investment Fund (EIF). The Complaints Mechanism is a public accountability tool of the European Investment Bank Group. We listen to citizens when they have concerns about an EIB Group project, policy or activities.
A large number of international financial institutions (IFIs), such as the EIB Group, have developed ways to give local communities a voice when their rights and interests are affected by IFI operations. The EIB Complaints Mechanism is member of the IFIs Independent Accountability Mechanisms (IAMs) network.
Discover in this video how these mechanisms work, and what they can do to ensure more sustainable and equitable development for everyone.
The complaints process
From admission to final outcome, discover the four stages of the typical complaints process, and what happens at each stage, or check the infographic.