2. EIB at a glance
  3. Some dates and figures
  4. EIB Group impact: Boosting GDP and jobs
  5. Governance and structure
  6. Shareholders
  7. Statutory bodies
  8. Board of Governors
  9. Ethics and Compliance Committee
  10. Appointment Advisory Committee
  11. Board of Directors
  12. Board Committee on Staff Remuneration and Budget
  13. Board Committee on Risk Policy
  14. Board Committee on Equity Participation Policy
  15. Management Committee
  16. Audit Committee
  17. Control and evaluation
  18. Organisation structure
  19. Our priorities
  20. Climate and environment
  21. Climate action
  22. Environmental protection
  23. Innovation and skills
  24. SMEs and mid-caps
  25. Infrastructure and the EIB
  26. Our initiatives
  27. Economic Resilience Initiative
  28. Gender equality and women’s economic empowerment
  29. The EIB in the circular economy
  30. Preserving our oceans
  31. Investing for Youth
  32. Corporate responsibility
  33. Providing finance
  34. Borrowing
  35. Reporting on sustainability
  36. Internal Commitment
  37. Compliance
  38. Tax good governance
  39. Accountability
  40. Complaints Mechanism overview
  41. What we do
  42. The complaints process
  43. Submit a complaint
  44. Frequently Asked Questions
  45. Complaints
  46. Investigating Prohibited Conduct
  47. How to report Prohibited Conduct
  48. Exclusion
  49. Part of the EU family
  50. Tackling global challenges together
  51. Together on forced displacement and migration
  52. Together on infrastructure
  53. Partners
  54. National Promotional Banks
  55. Banking community
  56. Multilateral development banks
  57. Universities
  58. Civil society and stakeholder engagement
  59. Transparency and access to information
  60. Key policies and standards
  61. Policy engagement
  62. Civil society events
  63. Contact us
  64. Careers
  65. Work with us
  66. We invest in you
  67. Diversity
  68. Life outside the office
  69. Current vacancies
  70. How to apply
  71. Procurement
  72. Economic research
  73. European research hub
  74. Our research
  75. Surveys and data
  76. Promoting dialogue
  77. Assessing the macroeconomic impact of EIB activities

Complaints Mechanism overview

 

The complaints process

From admission to final outcome, discover the four stages of the typical complaints process, and what happens at each stage, or check the infographic.

Read more 
 

Explore our cases

The Complaints Mechanism team works on cases in all EIB Group countries of operation. Since our creation, more than 500 cases have been registered and treated.

Explore cases 
 

Frequently Asked Questions

Check the answers to these and other questions: Who can complain and what about? How to do it? What happens if you are not satisfied with the outcome?

Access FAQ 
 

Submit a complaint

If you have a concern about an EIB Group project, policy or other activity, you can complain in writing directly to the Complaints Mechanism.

Find out how 

Publications

More publications