Impact of the COVID-19 (Coronavirus) on the work of the EIB Group Complaints Mechanism
The coronavirus outbreak is having a profound impact on our lives and our world. We share our deepest sympathies and strength to those affected by the virus. We kindly inform you that access to the EIB Group Complaints Mechanism premises, and its mission travel, have been temporarily suspended until further notice. Also, access to project related information has become increasingly challenging to obtain.
Despite this, the EIB Group Complaints Mechanism continues to fulfil its mission through computer based tools and telephone. This includes registration of new complaints and work on ongoing cases. If you have any related questions or concerns please contact the EIB Group Complaints Mechanism by email (firstname.lastname@example.org) or by directly contacting the complaints officer in charge.
The EIB Group consists of the European Investment Bank and the European Investment Fund (EIF). The Complaints Mechanism is a public accountability tool of the European Investment Bank Group. We listen to citizens when they have concerns about an EIB Group project, policy or activities.
A large number of international financial institutions (IFIs), such as the EIB Group, have developed ways to give local communities a voice when their rights and interests are affected by IFI operations. The EIB Complaints Mechanism is member of the IFIs Independent Accountability Mechanisms (IAMs) network.
Discover in this video how these mechanisms work, and what they can do to ensure more sustainable and equitable development for everyone.
The complaints process
From admission to final outcome, discover the four stages of the typical complaints process, and what happens at each stage, or check the infographic.