The complaints process

From admission to final outcome, discover the four stages of the typical complaints process, and what happens at each stage, or check the infographic.

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Explore our cases

The Complaints Mechanism team works on cases in all EIB Group countries of operation. Since our creation, more than 500 cases have been registered and treated.

Explore cases 

Frequently Asked Questions

Check the answers to these and other questions: Who can complain and what about? How to do it? What happens if you are not satisfied with the outcome?

Access FAQ 

Submit a complaint

If you have a concern about an EIB Group project, policy or other activity, you can complain in writing directly to the Complaints Mechanism.

Find out how