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    The complaints process

    From admission to final outcome, discover the four stages of the typical complaints process, and what happens at each stage, or check the infographic.

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    Explore our cases

    The Complaints Mechanism team works on cases in all EIB Group countries of operation. Since our creation, more than 500 cases have been registered and treated.

    Explore cases  

    Frequently Asked Questions

    Check the answers to these and other questions: Who can complain and what about? How to do it? What happens if you are not satisfied with the outcome?

    Access FAQ  

    Submit a complaint

    If you have a concern about an EIB Group project, policy or other activity, you can complain in writing directly to the Complaints Mechanism.

    Find out how