2. EIB at a glance
  3. Some dates and figures
  4. EIB Group impact: Boosting GDP and jobs
  5. Governance and structure
  6. Shareholders
  7. Statutory bodies
  8. Board of Governors
  9. Ethics and Compliance Committee
  10. Appointment Advisory Committee
  11. Board of Directors
  12. Board Committee on Staff Remuneration and Budget
  13. Board Committee on Risk Policy
  14. Board Committee on Equity Participation Policy
  15. Management Committee
  16. Audit Committee
  17. Control and evaluation
  18. Organisation structure
  19. Corporate responsibility
  20. Providing finance
  21. Borrowing
  22. Reporting on sustainability
  23. Internal Commitment
  24. Compliance
  25. Tax good governance
  26. Complaints and investigations
  27. Complaints Mechanism overview
  28. What we do
  29. The complaints process
  30. Submit a complaint
  31. Frequently Asked Questions
  32. Complaints
  33. Investigating Prohibited Conduct
  34. How to report Prohibited Conduct
  35. Exclusion
  36. Part of the EU family
  37. Tackling global challenges together
  38. Together on forced displacement and migration
  39. Together on infrastructure
  40. Partners
  41. National Promotional Banks
  42. Civil society
  43. Events
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  45. Key policies and standards
  46. Contacts
  47. The EIB’s commitment to transparent lending
  48. Banking community
  49. Multilateral development banks
  50. Universities
  51. Civil Society and Stakeholder Engagement
  52. Transparency and access to information
  53. Key policies and standards
  54. Policy engagement
  55. Civil society events
  56. Contact us
  57. Jobs
  58. Work with us
  59. We invest in you
  60. Diversity
  61. Life outside the office
  62. Current vacancies
  63. How to apply
  64. Procurement
  65. Economic research
  66. European research hub
  67. Our research
  68. Surveys and data
  69. Promoting dialogue
  70. Assessing the macroeconomic impact of EIB activities

Complaints Mechanism overview

 

The complaints process

From admission to final outcome, discover the four stages of the typical complaints process, and what happens at each stage, or check the infographic.

Read more 
 

Explore our cases

The Complaints Mechanism team works on cases in all EIB Group countries of operation. Since our creation, more than 500 cases have been registered and treated.

Explore cases 
 

Frequently Asked Questions

Check the answers to these and other questions: Who can complain and what about? How to do it? What happens if you are not satisfied with the outcome?

Access FAQ 
 

Submit a complaint

If you have a concern about an EIB Group project, policy or other activity, you can complain in writing directly to the Complaints Mechanism.

Find out how 

Publications

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