Complaints Mechanism overview
The complaints process
From admission to final outcome, discover the four stages of the typical complaints process, and what happens at each stage, or check the infographic.
Read moreExplore our cases
The Complaints Mechanism team works on cases in all EIB Group countries of operation. Since our creation, more than 500 cases have been registered and treated.
Explore casesFrequently Asked Questions
Check the answers to these and other questions: Who can complain and what about? How to do it? What happens if you are not satisfied with the outcome?
Access FAQSubmit a complaint
If you have a concern about an EIB Group project, policy or other activity, you can complain in writing directly to the Complaints Mechanism.
Find out howPublications
- The EIB Group Complaints Mechanism 2018 Policy
- The EIB Group Complaints Mechanism - Flyer
- The EIB Complaints Mechanism - Operating Procedures
- Complaints Mechanism Activity Report 2017
- Complaints Mechanism Activity Report 2016
- Complaints Mechanism Activity Report 2015
- Complaints Mechanism Activity Report 2014
- Complaints Mechanism Activity Report 2013
- Complaints Mechanism Activity Report 2009-2012
- Complaints Report 2008
- Memorandum of Understanding between the European Ombudsman and the European Investment Bank