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    Reference: SG/E/2023/16
    Received Date: 14 June 2023
    Subject: Zenata Urban Development
    Complainant: Individual
    Allegations: Alleged unfair exclusion from the resettlement programme.
    Type: E - Environmental and social impacts of financed projects
    Dispute Resolution*

    * Admissibility date reflects the date the case was officially registered. All other dates pertain to the date in which a stage was completed.

    Case Description

    The EIB Complaints Mechanism (EIB-CM) received a complaint registered under the case reference SG/E/2023/16 from an individual regarding the Zenata Urban Development Project implemented in the Commune of Ain Harrouda, between Casablanca and Mohammedia in Morocco. The project involves the resettlement of more than 40,000 persons, approximately 70% of whom are low-income people scattered across 17 informal settlements that are to be dismantled under the “Villes sans Bidonvilles”, Morocco’s national programme (the “VSB”).

    The complainant is from one of these informal settlements, and his allegations concern the:

    ·       lack of eligibility due to his marriage after the census of 2012 which sets the cut-off date for the eligible households; and

    ·       transition costs of renting an alternative accommodation during the transition phase between the demolition and the reinstallation.

    The allegations of the complainant are similar to the main allegations of cases which were subject to two compliance reviews and for which the conclusions reports were published on the EIB-CM’s webpages (see SG/E/2021/08 and SG/E/2022/11A, SG/E/2022/11C, SG/E/2022/18).

    The EIB-CM has closed the case SG/E/2023/16 referring to its conclusions and recommendations issued in the above-mentioned conclusions reports. The EIB-CM will follow up on the implementation of its recommendations by EIB. This case is thus subject to EIB-CM’s monitoring.