European Ombudsman

Who we are
Some dates and figures
EIB Group impact: Boosting GDP and jobs
Governance and structure
Statutory bodies
Board of Governors
Ethics and Compliance Committee
Appointment Advisory Committee
Board of Directors
Board Committee on Staff Remuneration and Budget
Board Committee on Risk Policy
Board Committee on Equity Participation Policy
Management Committee
Audit Committee
Control and evaluation
Organisation structure
Our priorities
Climate and environment
Climate action
Environmental protection
Innovation and skills
SMEs and mid-caps
Infrastructure and the EIB
Our initiatives
Economic Resilience Initiative
Gender equality
Circular economy
Sustainable oceans and blue economy
Investing for Youth
Coronavirus outbreak: EIB Group’s response
Corporate responsibility
Providing finance
Reporting on sustainability
Internal Commitment
Our environmental management
Tax good governance
Project Procurement complaints
What we do - Complaints Mechanism
The complaints process - Complaints Mechanism
Submit a complaint - Complaints Mechanism
Frequently Asked Questions - Complaints Mechanism
Investigating Prohibited Conduct
How to report Prohibited Conduct
Part of the EU family
Tackling global challenges together
Together on forced displacement and migration
Together on infrastructure
National Promotional Banks
Banking community
Multilateral development banks
Civil Society and Stakeholder Engagement
Public consultations
EIB transparency and access to information
Civil Society - Key policies and standards
Civil Society - Policy engagement
Civil Society - Events
Civil Society - Contact us
Work with us
We invest in you
Life outside the office
Current vacancies
How to apply

European Ombudsman

    •  Display in:
    • de
    • en
    • fr
  • Available in: de en fr

A Memorandum of Understanding (MoU) signed between the EIB and the European Ombudsman in 2008 sets the scene for the two-stage complaints process: the EIB’s Complaints Mechanism handles in the first instance the complaints concerning an EIB project, policy or activity. If the outcome of this complaint is not satisfactory, the citizen can then escalate the concern to the European Ombudsman.

The MoU between the EIB and the European Ombudsman aims to:

  • improve stakeholders' protection from possible maladministration regarding the activities of the EIB Group
  • ensure the efficiency and effectiveness of the European Ombudsman’s related inquiries
  • promote accurate stakeholder understanding of the involvement of the European Ombudsman regarding EIB’s activities

“Constructive cooperation between the European Ombudsman and the EIB Group is the keystone of this mechanism of citizen-driven accountability. Such cooperation contributes to the application of EU’s standards of good administration beyond the borders of the EU.”

Roberto Rando, Senior Complaints Officer