SearchEn menuClientConnect
Top 5 search resultsSee all results Advanced search
Top searches
Most visited pages

    European Ombudsman

    Who we are
    Some dates and figures
    EIB Group impact: Boosting GDP and jobs
    Governance and structure
    Statutory bodies
    Board of Governors
    Ethics and Compliance Committee
    Appointment Advisory Committee
    Board of Directors
    Board Committee on Staff Remuneration and Budget
    Board Committee on Risk Policy
    Board Committee on Equity Participation Policy
    Management Committee
    Audit Committee
    Control and evaluation
    Organisation structure
    Our priorities
    Climate and environment
    Climate action
    Environmental protection
    Innovation and skills
    SMEs and mid-caps
    Infrastructure and the EIB
    Our initiatives
    Economic Resilience Initiative
    Gender equality
    Circular economy
    Sustainable oceans and blue economy
    Investing for Youth
    Coronavirus outbreak: EIB Group’s response
    Corporate responsibility
    Providing finance
    Reporting on sustainability
    Internal Commitment
    Our environmental management
    Tax good governance
    Project Procurement complaints
    What we do - Complaints Mechanism
    The complaints process - Complaints Mechanism
    Submit a complaint - Complaints Mechanism
    Frequently Asked Questions - Complaints Mechanism
    Investigating Prohibited Conduct
    How to report Prohibited Conduct
    Part of the EU family
    Tackling global challenges together
    Together on forced displacement and migration
    Together on infrastructure
    National Promotional Banks
    Banking community
    Multilateral development banks
    Civil Society and Stakeholder Engagement
    Public consultations
    EIB transparency and access to information
    Civil Society - Key policies and standards
    Civil Society - Policy engagement
    Civil Society - Events
    Civil Society - Contact us
    Work with us
    We invest in you
    Life outside the office
    Current vacancies
    How to apply

    European Ombudsman

      •  Display in:
      • de
      • en
      • fr
    • Available in: de en fr

    A Memorandum of Understanding (MoU) signed between the EIB and the European Ombudsman in 2008 sets the scene for the two-stage complaints process: the EIB’s Complaints Mechanism handles in the first instance the complaints concerning an EIB project, policy or activity. If the outcome of this complaint is not satisfactory, the citizen can then escalate the concern to the European Ombudsman.

    The MoU between the EIB and the European Ombudsman aims to:

    • improve stakeholders' protection from possible maladministration regarding the activities of the EIB Group
    • ensure the efficiency and effectiveness of the European Ombudsman’s related inquiries
    • promote accurate stakeholder understanding of the involvement of the European Ombudsman regarding EIB’s activities

    “Constructive cooperation between the European Ombudsman and the EIB Group is the keystone of this mechanism of citizen-driven accountability. Such cooperation contributes to the application of EU’s standards of good administration beyond the borders of the EU.”

    Roberto Rando, Senior Complaints Officer