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                                                    EIB Complaints Mechanism Report 2019

                                                    • PUBLICATION INFORMATION

                                                      22 Jul 2020

                                                      56 Pages (PDF/EN)

                                                      ISBN: 978-92-861-4707-4 (PDF/EN)

                                                      DOI: 10.2867/63440

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                                                    Part of the series :

                                                    • Key publications
                                                    • Key publications
                                                    PDF (EN)

                                                    The Complaints Mechanism report offers an overview of its actions in 2019. The main role of the Complaints Mechanism (EIB-CM) is to listen to citizens’ concerns about an EIB Group project or activity, which can be about a wide range of issues. A large proportion of the complaints are about environmental and social impacts of EIB financed projects.

                                                    In 2019, the EIB-CM registered 84 new cases, handled 173 cases and closed 113 of them. A number of highly complex cases were closed, including the Panama Canal Extension, Marišćina County Waste Management, Šoštanj Thermal Power Plant, and Reventazon Hydropower.

                                                    This Activity Report describes these cases and other closed and ongoing cases. The report also covers the cases lodged with the European Ombudsman against the EIB Group. The report aims at giving a good idea of how the EIB-CM activities ensure the EIB Group remains accountable to the public.

                                                    All editions of this publication

                                                    • EIB Complaints Mechanism Report 2019
                                                    • Complaints Mechanism Activity Report 2018
                                                    • Complaints Mechanism Activity Report 2017
                                                    • Complaints Mechanism Activity Report 2016
                                                    • Complaints Mechanism Activity Report 2015
                                                    • Complaints Mechanism Activity Report 2014
                                                    • Complaints Mechanism Activity Report 2013
                                                    • Complaints Mechanism Activity Report 2009-2012

                                                    All publications in this series

                                                    • EIB Operations Inside the European Union 2019
                                                    • Global reach: The impact of the EIB beyond the European Union 2019
                                                    • European Investment Bank Annual Report 2019 on JASPERS
                                                    • EU-Africa Infrastructure Trust Fund Annual Report 2019
                                                    • Annual Report 2019 on EIB Activity in Africa, the Caribbean, the Pacific, and the Overseas Countries and Territories
                                                    • European Investment Advisory Hub Annual report 2019
                                                    • EIB Statistical Report 2019
                                                    • EIB Group Sustainability Report 2019
                                                    • EIB Financial Report 2019
                                                    • Ten years of the Vienna Initiative 2009-2019
                                                    • EIB Investment Report 2019/2020: accelerating Europe's transformation
                                                    • EIB Investment Report 2019/2020 - Key Findings : accelerating Europe's transformation
                                                    • European Investment Bank Annual Report 2018 on JASPERS
                                                    • The EIB outside the European Union – 2018
                                                    • EIB Operations Inside the European Union 2018
                                                    • Eastern Partnership Technical Assistance Trust Fund Annual Report 2018
                                                    • European Investment Advisory Hub Annual report 2018
                                                    • EU-Africa Infrastructure Trust Fund Annual Report 2018
                                                    • Annual Report 2018 on EIB Activity in Africa, the Caribbean, the Pacific, and the Overseas Countries and Territories
                                                    • European Investment Bank Annual Report 2018 on Advisory Services
                                                    • Complaints Mechanism Activity Report 2018
                                                    • European Investment Bank Statistical Report 2018
                                                    • EIB Group 2018 Sustainability Report
                                                    • European Investment Bank Financial Report 2018
                                                    • EIB Investment Report 2018/2019
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