
Part of the series :
This Activity Report is prepared in accordance with the EIB Group Complaints Mechanism (EIB-CM) Policy and Procedures approved in November 2018. It includes the EIB Group related cases dealt with by the European Ombudsman who also releases its own Annual Report, covering all EU Institutions and bodies.
The 2018 EIB-CM Activity Report outlines the activities performed and includes:
- Examples of cases closed and ongoing at the end of the year;
- Updates on the revised CM Policy and special remark on the 10 years anniversary of the creation of the CM
- Dialogue with Civil Society Organisations;
- Inter-institutional cooperation with Accountability Mechanisms of other International Financial Institutions IFIs).
- Statistics of handled complaints, including the complaints lodged with the European Ombudsman against the EIB;
In 2018, EIB-CM registered 94 new cases and managed to close a record 120 cases (72 in 2017), with 89 cases outstanding at the end of the year. A particular emphasis was placed on the Mombasa Mediation, the largest mediation exercise in the history of the Complaints Mechanism
The EIB-CM has been active in the network of the IFIs’ Independent Accountability Mechanisms, identifying trends, sharing experiences and lessons learnt as well as to identify and formalise collaboration, notably in complaint cases in co-financed projects.
All editions of this publication
- EIB Complaints Mechanism Report 2019
- Complaints Mechanism Activity Report 2018
- Complaints Mechanism Activity Report 2017
- Complaints Mechanism Activity Report 2016
- Complaints Mechanism Activity Report 2015
- Complaints Mechanism Activity Report 2014
- Complaints Mechanism Activity Report 2013
- Complaints Mechanism Activity Report 2009-2012
All publications in this series
- EIB Operations Inside the European Union 2019
- Global reach: The impact of the EIB beyond the European Union 2019
- European Investment Bank Annual Report 2019 on JASPERS
- EIB Complaints Mechanism Report 2019
- EU-Africa Infrastructure Trust Fund Annual Report 2019
- Annual Report 2019 on EIB Activity in Africa, the Caribbean, the Pacific, and the Overseas Countries and Territories
- European Investment Advisory Hub Annual report 2019
- EIB Statistical Report 2019
- EIB Group Sustainability Report 2019
- EIB Financial Report 2019
- Ten years of the Vienna Initiative 2009-2019
- EIB Investment Report 2019/2020: accelerating Europe's transformation
- EIB Investment Report 2019/2020 - Key Findings : accelerating Europe's transformation
- European Investment Bank Annual Report 2018 on JASPERS
- The EIB outside the European Union – 2018
- EIB Operations Inside the European Union 2018
- Eastern Partnership Technical Assistance Trust Fund Annual Report 2018
- European Investment Advisory Hub Annual report 2018
- EU-Africa Infrastructure Trust Fund Annual Report 2018
- Annual Report 2018 on EIB Activity in Africa, the Caribbean, the Pacific, and the Overseas Countries and Territories
- European Investment Bank Annual Report 2018 on Advisory Services
- European Investment Bank Statistical Report 2018
- EIB Group 2018 Sustainability Report
- European Investment Bank Financial Report 2018
- EIB Investment Report 2018/2019