You may think travel agents are a thing of the past. But, in the US alone, travel advisers are seeing a 76% increase in customers in 2021 compared to before the pandemic. The Washington Post even deemed 2021 “the year of the travel agent”. Information overload and changing travel restrictions are pushing travelers back to travel advisors and agencies. “We see this development as a great opportunity to tap into this large market,” Pittman says.
“The average number of days it takes a person to book their trip, from when they start their search, is 27 days,” says Pittman. “An important goal of ours is to shorten this time as much as possible.”
From spreadsheets to apps
Sennder, Europe’s leading freight forwarder, represents this symbiotic relationship between smaller companies even better. Sennder is focused on short-haul trucking and offers shippers access to their connected fleet of 12 500 trucks, operated by small independent carriers.
The pandemic caused widespread disruption to the sector, but the company proved its resilience. “When EU countries started imposing travel restrictions, many small carrier companies suffered. But thanks to Sennder’s long-term contract with big shippers, their carriers didn’t take such big hits,” says the EIB’s Mihajlovic, who also worked on this project.