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The EIB and EBRD’s complaints mechanism teams co-hosted an outreach event on accountability within international financial institutions (IFIs) in Amman (Jordan) on 24 May 2017. ©EIB

The EIB and EBRD’s complaints mechanism teams co-hosted an outreach event on accountability within international financial institutions (IFIs) in Amman (Jordan) on 24 May 2017.

Over 30 local civil society organisations attended the event to learn about how independent accountability mechanisms can enable communities to voice their concerns about projects, and facilitate problem solving initiatives.

The EIB’s Complaints Mechanism presented an overview of IFIs, as well as a case study on problem solving during a recent project in Kenya. The participants also took part in a practical session using case scenarios to further clarify the complaints handling process.

The event was facilitated by a local partner, the Phenix Center for Economic & Informatics Studies, and international NGO CEE Bankwatch Network.

The EIB’s Complaints Mechanism hosted similar events in Mexico and Ukraine in 2016. We will continue to promote our activities with a particular focus on countries with emerging civil society networks.