* Admissibility date reflects the date the case was officially registered. All other dates pertain to the date in which a stage was completed.
Case Description
On 4 August 2024, the Complaints Mechanism received a complaint from a family in Georgia concerned about the potential environmental and social impacts of the project on their property and livelihood. In particular, the complainant alleged inadequate compensation for land and fruit trees and negative impacts of the project’s construction works and subsequent operation.
Work performed
Following a site visit in September 2024, the Complaints Mechanism issued the Initial Assessment Report. Based on the agreement of the complainant and the project promoter to collaboratively explore suitable solutions to address the concerns raised, the Complaints Mechanism proposed to proceed with a dispute resolution process. . This process was facilitated by the Complaints Mechanism with the support of a local facilitator.
Outcome
The facilitated dialogue enabled the parties to significantly improve their communication and to agree on solutions to the issues raised, thereby concluding the dispute resolution process to the satisfaction of the parties. On this basis, the Complaints Mechanism closed the complaint.