* Admissibility date reflects the date the case was officially registered. All other dates pertain to the date in which a stage was completed.
Case Description
On 2 July 2025, the Complaints Mechanism received a complaint from a family affected by the E-60 Ubisa–Shorapani Section F3 road project in Georgia. The complaint focuses on landslides and structural damage to a house, allegedly caused by project-related works.
Work performed
The Complaints Mechanism carried out an initial assessment to understand the issues raised by the complainants and to determine whether further work by the Complaints Mechanism was necessary. In September 2025, the Complaints Mechanism conducted an assessment mission to Georgia, during which it held separate meetings with the complainants and the promoter. The Complaints Mechanism informed the parties of the two available options for addressing the complaint: a collaborative dispute resolution process or a compliance review. The promoter and the complainants expressed their willingness and agreement to engage in a collaborative dispute resolution process to reach mutually acceptable solutions.
Status
The Complaints Mechanism proposed to proceed with a collaborative dispute resolution process. This process is forward-looking and aims to find mutually acceptable and sustainable solutions. The Complaints Mechanism is coordinating the preparation and implementation of this process with the parties.