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    Reference: SG/E/2010/10
    Received Date: 29 July 2010
    Subject: Noise pollution caused by the new EIB/EIF Building, Luxembourg
    Complainant: Individual
    Allegations: Noise pollution from air transformer pumps on EIB/EIF building
    Type: E - Environmental and social impacts of financed projects
    Outcome*: Friendly solution
    Suggestions for improvement: yes
    Admissibility*
    Assessment*
    Investigation*
    Dispute Resolution*
    Consultation*
    Closed*
    1/09/2010
    22/09/2010
    24/09/2010
    27/10/2010

    * Admissibility date reflects the date the case was officially registered. All other dates pertain to the date in which a stage was completed.

    Case Description

    The Complaint

     

    The ventilation system of the new EIB/EIF Building creates inconvenience for nearby residents as it produces more noise when the weather is hot and the ventilation turbines work full time, 24 hours/day, 7 days/week. The complainant requests the EIB to find a solution and to keep her informed with a view to enabling her to report to the householders affected.

    The EIB-CM assessment & investigation

    The services confirmed that the noise was produced by the ventilation system for the electrical transformers of the new EIB/EIF building. These ventilators are automatically activated when outside temperatures exceed 32o C. This happened twice during the summer holidays, on 2 and 3 July and from 11 to 13 July 2010. On these occasions, the ventilators’ sound might have been audible from the residences close to the EIB building.

    It is worthwhile to point out that all cooling installations of the EIB meet the terms of the building permit of the new EIB/EIF building and local regulations and are certified by an external compliance office. The new EIB/EIF building had obtained all required certificates and had passed without reserves all necessary validations prior to its operation. The inconvenience to the complainant had been primarily due to the exceptional temperature of the days referred to above.

    The EIB technical unit, however, agreed to adjust the outside temperature that triggers the ventilation system to 40° C instead of 32° C, which will still guarantee a correct functioning and protection of EIB equipment. This is agreed to with a view to minimising inconvenience to the neighbours of the EIB premises.

    Conclusion

    In the light of the initiative & agreement of the EIB’s services EIB-CM considers that the proposed solution adequately addresses the complainant’s concern and proceeds to close the complaint with no recommendation