* Admissibility date reflects the date the case was officially registered. All other dates pertain to the date in which a stage was completed.
Case Description
The EIB Complaints Mechanism (EIB-CM) registered under the case reference SG/E/2023/05 a complaint, received from an individual, regarding the Zenata Urban Development Project implemented in the commune of Ain Harrouda, between Casablanca and Mohammedia in Morocco. The project involves the resettlement of over 40,000 persons. The complainant claims that the public infrastructure of the area where he was relocated (Tranche 10) was not finalized when he moved to the area: it concerns the paving of the roads, public lighting, finalisation of the sidewalk, rainwater discharge etc. The claimant also complained about the presence of construction waste piles around his new house.
Part of the claimant’s allegations were treated by the promoter and the associated works were executed between July 2023 and January 2024: finalisation of the sewer system, backfilling of the trenches and upgrade of the transmission line that passed above the claimant’s resettlement area (Tranche 10). The EIB-CM also observed that the promoter and the complainant started a dialogue on those questions, leading to a written confirmation from the promoter (30 November 2023) that the infrastructure works would be finalised in the first months of 2024 and that the construction waste storage would be removed in parallel.
The EIB-CM concludes that, in this case, given the engagement from the Promoter and the EIB services as well as the fact that some of the issues claimed by the complainant have been considered already by the promoter, the case SG/E/2023/05 can be closed.