OPEN
* Admissibility date reflects the date the case was officially registered. All other dates pertain to the date in which a stage was completed.
Case Description
Complaint
In February 2022, the Complaints Mechanism received a complaint from an individual regarding the Zenata Urban Development project who claimed to have been evicted in 2018, without any compensation, from the house she was occupying with her family.
Work performed
The Complaints Mechanism concluded its initial assessment during which the complainant and the project promoter agreed to engage in a collaborative dispute resolution process to find solutions to the concerns raised. The Complaints Mechanism facilitated the dispute resolution process with the support of a local facilitator. Over the course of the process, the local decision-making committee decided to allocate a preferential half lot to the complainant. Although this represented a significant outcome of the process, the complainant and the promoter did not reach a final settlement agreement.
Outcome
The Complaints Mechanism closed the dispute resolution process with a recommendation for the following specific EIB actions: (i) formally communicate to the promoter the necessity for the complainant to receive as soon as possible adequate compensation for the losses and damages suffered in accordance with the EIB environmental and social standards; (ii) closely monitor proper implementation by the promoter; and (iii) take necessary measures in accordance with the financing contract in case of non-compliance. The Complaints Mechanism closed the complaint in February 2025.
Monitoring
The Complaints Mechanism is currently monitoring the EIB actions.