* Admissibility date reflects the date the case was officially registered. All other dates pertain to the date in which a stage was completed.
Case Description
Complaint
In May 2024, the EIB Group Complaints Mechanism (EIB-CM) received a complaint from an individual around the Zenata Urban Development Project in Morocco, alleging unfair exclusion from the resettlement programme.
Work performed
The EIB-CM carried out an admissibility check to determine whether the complaint met the admissibility criteria under the EIB Group Complaints Mechanism Policy.
Conclusion
The EIB-CM concluded that the complaint did not meet the admissibility criteria on the basis of Article 4.3.10 of the EIB Group Complaints Mechanism Policy, which stipulates the following: “Complaints must be submitted within one year from the date on which the facts upon which the allegation is based could reasonably be known by the complainant.”
Nevertheless, the EIB‑CM informed the complainant of the outcome of a previous compliance review addressing similar situations and shared the link to the relevant conclusions report.