E-60 RUSTAVI - RED BRIDGE SECTION

On 14 July 2025, the Complaints Mechanism received a complaint from an individual concerned about the social impacts of the project on their property and livelihood. A portion of the complainant's land, which is used for grazing livestock, is located within the alignment of the project and therefore subject to involuntary acquisition. The land was expropriated by court decision in March 2025. The project splits the complainant’s land plot in two. 

Work performed

The Complaints Mechanism carried out an initial assessment to understand the issues raised by the complainant and to determine whether further work by the Complaints Mechanism was necessary. In September 2025, the Complaints Mechanism conducted an assessment mission to Georgia, during which it held separate meetings with the complainant and the promoter. The Complaints Mechanism informed the parties of the two available options for addressing the complaint: a collaborative dispute resolution process or a compliance review. The promoter and the complainant expressed their willingness and agreement to engage in a collaborative dispute resolution process to reach mutually acceptable solutions.

The Complaints Mechanism proposed to proceed with a collaborative dispute resolution process. This process was forward-looking and aims to find mutually acceptable and sustainable solutions. The Complaints Mechanism coordinated the preparation and implementation of this process with the parties. 

Outcome 

The facilitated dialogue enabled the parties to significantly improve their communication and to agree on solutions to the issues raised, thereby concluding the dispute resolution process to the satisfaction of the parties. On this basis, the Complaints Mechanism closed the complaint. 

Monitoring

In line with the agreement reached between the parties, the Complaints Mechanism is monitoring the implementation of the actions.