The EIB Complaints Mechanism - Flyer

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Date: 28 June 2012

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The EIB Complaints Mechanism is designed to facilitate and handle complaints against the EIB by individuals, organisations or corporations affected by EIB activities. This flyer gives an overview of the Complaints Mechanism- Principles, Terms of Reference and Rules of Procedure.

PDF - Available in :
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Hard copy not available.

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The EIB Complaints Mechanism - Operating Procedures

The Complaints Mechanism Operating Procedures, fully implementing the Complaints Mechanism Principles, Terms of Reference and Rules of Procedure, aim at clarifying, improving and formalising current processes, to facilitate, streamline and better ensure handling of complaints.

The EIB Complaints Mechanism

The EIB new Complaints Mechanism- Principles, Terms of Reference and Rules of Procedure was approved by EIB Board of Directors on 2 February 2010 and supersedes the Complaints Mechanism Policy of June 2008.

http://www.eib.org/infocentre/publications/all/complaints-mechanism-flyer.htm