The EIB Complaints Mechanism - Principles, Terms of Reference and Rules of Procedure
The EIB new Complaints Mechanism- Principles, Terms of Reference and Rules of Procedure was approved by EIB Board of Directors on 2 February 2010 and supersedes the Complaints Mechanism Policy of June 2008. The EIB Complaints Mechanism provides members of the public who are, or feel, affected by the Bank's decisions, actions or omissions with a comprehensive tool enabling an alternative and pre-emptive resolution of disputes.
The EIB Complaints Mechanism was up-dated:
- in April 2012 in order to reflect administrative changes in the references made in the document that occurred since its adoption 2 February 2010.
- in October 2012 in order to reflect the text clean-up and the update of certain web-references.
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- Hard copy not available.