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Public consultation on EIB's Complaints Mechanism Policy

Public consultation on EIB's Complaints Mechanism Policy

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  •  Date: 18 May 2009 - 02 February 2010

On 18th May 2009, the EIB launched a public consultation on its Complaints Mechanism Policy, Public Disclosure Policy and Transparency Policy.

The public consultation included two rounds with two consultation meetings that were held in Brussels.

Following the consultation process, the EIB's Board of Directors approved the Bank's new Complaints Mechanism Policy on 2nd February 2010.

The timetable below provides an overview of the main steps of the consultation as well as reference to the relevant documentation that was issued and received during the process.


EventDateDocuments

Launch of consultation

18/05/2009

1st draft Policy for comments:


1st Consultation meeting in Brussels

22/06/2009

Publication of stakeholder contributions

04/09/2009


Publication of EIB comments to stakeholder contributions

16/10/2009


Launch of 2nd round consultation

16/10/2009

2nd draft Policy for comments:

2nd Consultation meeting in Brussels

09/11/2009

Publication of stakeholder contributions

10/12/2009


Publication of EIB comments to stakeholder contributions

13/01/2010


Publication of Consultation report

13/01/2010

Consultation Report

Publication of final draft document

13/01/2010

Final draft of Policy:


Adoption of new document by EIB’s Board of Directors


02/02/2010

EIB Complaints Mechanism Policy

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