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    Public consultation on EIB's Complaints Mechanism Policy

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    Public consultation on EIB's Complaints Mechanism Policy

      •  Display in:
      • de
      • en
      • fr
    • Available in: de en fr
    •  Date: 18 May 2009 - 02 February 2010

    On 18th May 2009, the EIB launched a public consultation on its Complaints Mechanism Policy, Public Disclosure Policy and Transparency Policy.

    The public consultation included two rounds with two consultation meetings that were held in Brussels.

    Following the consultation process, the EIB's Board of Directors approved the Bank's new Complaints Mechanism Policy on 2nd February 2010.

    The timetable below provides an overview of the main steps of the consultation as well as reference to the relevant documentation that was issued and received during the process.


    EventDateDocuments

    Launch of consultation

    18/05/2009

    1st draft Policy for comments:


    1st Consultation meeting in Brussels

    22/06/2009

    Publication of stakeholder contributions

    04/09/2009


    Publication of EIB comments to stakeholder contributions

    16/10/2009


    Launch of 2nd round consultation

    16/10/2009

    2nd draft Policy for comments:

    2nd Consultation meeting in Brussels

    09/11/2009

    Publication of stakeholder contributions

    10/12/2009


    Publication of EIB comments to stakeholder contributions

    13/01/2010


    Publication of Consultation report

    13/01/2010

    Consultation Report

    Publication of final draft document

    13/01/2010

    Final draft of Policy:


    Adoption of new document by EIB’s Board of Directors


    02/02/2010

    EIB Complaints Mechanism Policy

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