SearchEn menuClientConnect
Search
Results
Top 5 search resultsSee all results Advanced search
Top searches
Most visited pages
    corporate_banner_en

    Public consultation on the EIB Group Complaints Mechanism Policy

    Who we are
    EFSI
    Some dates and figures
    EIB Group impact: Boosting GDP and jobs
    Governance and structure
    Shareholders
    Statutory bodies
    Board of Governors
    Ethics and Compliance Committee
    Appointment Advisory Committee
    Board of Directors
    Board Committee on Staff Remuneration and Budget
    Board Committee on Risk Policy
    Board Committee on Equity Participation Policy
    Management Committee
    Audit Committee
    Control and evaluation
    Organisation structure
    Our priorities
    Climate and environment
    Climate action
    Environmental protection
    Innovation and skills
    SMEs and mid-caps
    Infrastructure and the EIB
    Our initiatives
    Economic Resilience Initiative
    Gender equality
    Circular economy
    Sustainable oceans and blue economy
    Investing for Youth
    Coronavirus outbreak: EIB Group’s response
    Corporate responsibility
    Providing finance
    Borrowing
    Reporting on sustainability
    Internal Commitment
    Our environmental management
    Compliance
    Tax good governance
    Accountability
    Project Procurement complaints
    Accountability
    What we do - Complaints Mechanism
    The complaints process - Complaints Mechanism
    Submit a complaint - Complaints Mechanism
    Frequently Asked Questions - Complaints Mechanism
    Complaints
    Investigating Prohibited Conduct
    How to report Prohibited Conduct
    Exclusion
    Part of the EU family
    Tackling global challenges together
    Together on forced displacement and migration
    Together on infrastructure
    Partners
    National Promotional Banks
    Banking community
    Multilateral development banks
    Universities
    Civil Society and Stakeholder Engagement
    Public consultations
    EIB transparency and access to information
    Civil Society - Key policies and standards
    Civil Society - Policy engagement
    Civil Society - Events
    Civil Society - Contact us
    Careers
    Work with us
    We invest in you
    Diversity
    Life outside the office
    Current vacancies
    How to apply
    Procurement

    Public consultation on the EIB Group Complaints Mechanism Policy

      •  Display in:
      • de
      • en
      • fr
    • Available in: de en fr
    •  Date: 29 May 2017 - 13 November 2018

    On 29 May 2017, the European Investment Bank (EIB) launched a public consultation as part of the review of the Complaints Mechanism Principles, Terms of Reference and Rules of Procedure. The review process concluded with the adoption of a revised policy by the EIF’s Board of Directors on 12 November and the EIB’s Board of Directors on 13 November 2018.  We would like to take this opportunity to thank everyone who contributed to the process. 

    The EIB Group Complaints Mechanism is a public accountability tool, part of the institutional context of the European Union. It enables alternative and pre-emptive resolution of disputes between complainants and the EIB Group. In addition, the Complaints Mechanism assists the EIB Group, for the common purpose of good administration, by advising on possible improvements to the implementation of its activities.

    One of the main objectives of the EIB Group Complaints Mechanism is to ensure the right to be heard and the right to complain of EIB Group stakeholders, thus giving voice to their concerns regarding maladministration.  Addressing complaints of any kind is a Group-wide responsibility as it helps the EIB Group to enhance its performance and activities.

    All relevant documentation regarding this public consultation can be found in the below table.

    Contact information

    Olivia Saunders
    Tel. +352 4379 83331

    Matrix of key documents during public consultation



     Print