The EIB Complaints Mechanism - Flyer

Pritožbeni mehanizem EIB – letak

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Datum: 28 June 2012

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Pritožbeni mehanizem EIB ureja vlaganje in obravnavo pritožb zoper banko. Pritožbe lahko vložijo posamezniki, organizacije ali podjetje, ki so prizadeti zaradi dejavnosti banke. Letak podaja pregled načel, mandata in poslovnika pritožbenega mehanizma.

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The EIB Complaints Mechanism - Operating Procedures

The Complaints Mechanism Operating Procedures, fully implementing the Complaints Mechanism Principles, Terms of Reference and Rules of Procedure, aim at clarifying, improving and formalising current processes, to facilitate, streamline and better ensure handling of complaints.

The EIB Complaints Mechanism

The EIB new Complaints Mechanism- Principles, Terms of Reference and Rules of Procedure was approved by EIB Board of Directors on 2 February 2010 and supersedes the Complaints Mechanism Policy of June 2008.

http://www.eib.org/infocentre/publications/all/complaints-mechanism-flyer.htm