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The EIB Complaints Mechanism - Flyer

Mecanismul BEI de tratare a plângerilor - pliant

- Afişare în:
- bg
- cs
- da
- de
- et
- el
- en
- es
- fr
- it
- lv
- lt
- hu
- mt
- nl
- pl
- pt
- ro
- sk
- sl
- fi
- sv
- ru
Disponibil în: bg cs da de et el en es fr it lv lt hu mt nl pl pt ro sk sl fi sv ru
Dată: 28 June 2012

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Mecanismul BEI de tratare a plângerilor este conceput să faciliteze şi să trateze plângerile împotriva BEI depuse de persoane, organizaţii sau întreprinderi afectate de activităţile băncii. Acest pliant prezintă Mecanismul de tratare a plângerilor - Principii, termeni de referinţă şi regulament de procedură.

PDF - Available in :
- AR
- BG
- CS
- DA
- DE
- EL
- EN
- ES
- ET
- FI
- FR
- HU
- IT
- LT
- LV
- MT
- NL
- PL
- PT
- RO
- RU
- SK
- SL
- SV

Hard copy not available.

Publications

More publications

The EIB Complaints Mechanism - Operating Procedures

The Complaints Mechanism Operating Procedures, fully implementing the Complaints Mechanism Principles, Terms of Reference and Rules of Procedure, aim at clarifying, improving and formalising current processes, to facilitate, streamline and better ensure handling of complaints.

The EIB Complaints Mechanism

The EIB new Complaints Mechanism- Principles, Terms of Reference and Rules of Procedure was approved by EIB Board of Directors on 2 February 2010 and supersedes the Complaints Mechanism Policy of June 2008.

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http://www.eib.org/infocentre/publications/all/complaints-mechanism-flyer.htm