The EIB Complaints Mechanism - Flyer

Il-Mekkaniżmu tal-Ilmenti tal-BEI - Fuljett

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Data: 28 June 2012

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Il-Mekkaniżmu tal-Ilmenti tal-BEI huwa mfassal biex jiffaċilita u jieħu ħsieb l-ilmenti kontra l-BEI minn individwi, organizzazzjonijiet jew korporazzjonijiet milquta mill-attivitajiet tal-BEI. Dan il-fuljett jagħti ħarsa ġenerali tal-Mekkaniżmu tal-Ilmenti - Il-Prinċipji, it-Termini ta' Referenza u r-Regoli ta' Proċedura.

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The EIB Complaints Mechanism - Operating Procedures

The Complaints Mechanism Operating Procedures, fully implementing the Complaints Mechanism Principles, Terms of Reference and Rules of Procedure, aim at clarifying, improving and formalising current processes, to facilitate, streamline and better ensure handling of complaints.

The EIB Complaints Mechanism

The EIB new Complaints Mechanism- Principles, Terms of Reference and Rules of Procedure was approved by EIB Board of Directors on 2 February 2010 and supersedes the Complaints Mechanism Policy of June 2008.

http://www.eib.org/infocentre/publications/all/complaints-mechanism-flyer.htm