The EIB Complaints Mechanism - Flyer

EIP kaebuste lahendamise kord – teabevoldik

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Kuupäev: 28 June 2012

/eib.org/img/publication/complaints_mechanism_flyer_en.jpg

EIP kaebuste lahendamise korra eesmärk on võtta vastu ja lahendada EIP tegevusest mõjutatud eraisikute, organisatsioonide või ettevõtete kaebusi EIP vastu. Teabevoldikus on esitatud ülevaade kaebuste lahendamise korra põhimõtetest, kohaldamisalast ja töökorrast.

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The EIB Complaints Mechanism - Operating Procedures

The Complaints Mechanism Operating Procedures, fully implementing the Complaints Mechanism Principles, Terms of Reference and Rules of Procedure, aim at clarifying, improving and formalising current processes, to facilitate, streamline and better ensure handling of complaints.

The EIB Complaints Mechanism

The EIB new Complaints Mechanism- Principles, Terms of Reference and Rules of Procedure was approved by EIB Board of Directors on 2 February 2010 and supersedes the Complaints Mechanism Policy of June 2008.

http://www.eib.org/infocentre/publications/all/complaints-mechanism-flyer.htm