The EIB Complaints Mechanism - Flyer

EIB's klagemekanisme - Folder

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Dato: 28 June 2012

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EIB's klagemekanisme er udviklet til at lette håndteringen af klager over EIB fra enkeltpersoner, organisationer eller virksomheder, der er berørte af EIB's aktiviteter. Denne folder giver et overblik over Klagemekanismen- principper, kompetenceområde og forretningsorden.

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The EIB Complaints Mechanism - Operating Procedures

The Complaints Mechanism Operating Procedures, fully implementing the Complaints Mechanism Principles, Terms of Reference and Rules of Procedure, aim at clarifying, improving and formalising current processes, to facilitate, streamline and better ensure handling of complaints.

The EIB Complaints Mechanism

The EIB new Complaints Mechanism- Principles, Terms of Reference and Rules of Procedure was approved by EIB Board of Directors on 2 February 2010 and supersedes the Complaints Mechanism Policy of June 2008.

http://www.eib.org/infocentre/publications/all/complaints-mechanism-flyer.htm