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In order to safeguard the interest of the complainants, complaints lodged under the EIB’s internal complaints mechanism are dealt with confidentially unless otherwise requested by the complainant. Complaints for which the complainant has waved his/her right to confidentiality are published together with the Conclusions Report of the EIB Complaints Office on the EIB Website.
Complaints may contain personal data relating to the complainant, or to a third party. The processing of personal data by the EIB is governed by Regulation (EC) N° 45/2001. For complainants who waived their right to confidentiality it is understood that he or she consent for the purposes of Article 5 (d) of Regulation (EC) N° 45/2001 to the EIB dealing publicly with any personal data which the complaint may contain.
Access to information concerning any document related to the complaint is subject to the provisions of the EIB’s Public Disclosure Policy.