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Complaints Mechanism Activity Report 2014

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Greater Manchester Metrolink extension
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From left to right: Mr. de Paula Coelho, Director of the Asia Latin America Department and Mr Paulo Roberto de Oliveira Araujo, Head of Department, BNDES International Division
From left to right: Mr. de Paula Coelho, Director of the Asia Latin America Department of the EIB and Mr Paulo Roberto de Oliveira Araujo, Head of Department, BNDES International Division
Mr Paulo Roberto de Oliveira Araujo, Head of Department, BNDES International Division
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FROM LEFT TO RIGHT: Mr Andrzej KRZEMINSKI President of the Management Board- EFL Mrs Anita FÜRSTENBERG-LUCIUS, Director EIB Mr Anton ROP, Vice-President of the EIB
FROM LEFT TO RIGHT: Mr Andrzej KRZEMINSKI President of the Management Board- EFL Mrs Anita FÜRSTENBERG-LUCIUS, Director EIB, Mr Anton ROP, Vice-President of the EIB
FROM LEFT TO RIGHT: Mr Andrzej KRZEMINSKI President of the Management Board- EFL Mrs Anita FÜRSTENBERG-LUCIUS, Director EIB Mr Anton ROP, Vice-President of the EIB
FROM LEFT TO RIGHT: Mr Zygmunti TRYBKA, Director of the Financing Department EFL and Mr Piotr KOZIOL, Director of the Legal Department EFL
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from left to right:Mrs Flavia Palanza, Associate Director for Central and Eastern Africa, EIB, Mr. Jack Nkusi Kayonga, Chief Executive Officer of the Rwanda Development Bank and Mr Patrick Walsh, Director responsible for Africa, Caribbean and Pacific operations.
from left to right: Mr. Jack Nkusi KAYONGA, Chief Executive Officer of the Rwanda Development Bank and Mr Patrick Walsh, Director of the Central and Eastern Africa, Pacific Department of the EIB
Mr. Jack Nkusi KAYONGA, Chief Executive Officer of the Rwanda Development Bank
from left to right:Mrs Flavia Palanza, Associate Director for Central and Eastern Africa, EIB, Mr. Jack Nkusi Kayonga, Chief Executive Officer of the Rwanda Development Bank and Mr Patrick Walsh, Director responsible for Africa, Caribbean and Pacific operations.
from left to right:Mrs Flavia Palanza, Associate Director for Central and Eastern Africa, EIB, Mr. Jack Nkusi Kayonga, Chief Executive Officer of the Rwanda Development Bank and Mr Patrick Walsh, Director responsible for Africa, Caribbean and Pacific operations.
J.A.Mannai, Président du Fonds Monétaire Arabe; P.Maystadt, Président de la BEI; A.M.Ali Al-Madani, Président de la Banque Islamique de Développement; F.Baroin, Ministre de l'Economie, des Finances et de l'Industrie; D.Kaberuka, Président de la Banque Africaine de Développement; C.Lagarde, directrice générale du FMI
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de gauche à droite: M. Othman Ben Arfa, PDG de la STEG, M. Philippe de Fontaine Vive, Vice-président de la BEI et M. Mohamed Nouri Jouini, Ministre du Développement et de la Coopération Internationale
de gauche à droite: M. Othman Ben Arfa, PDG de la STEG et M. Philippe de Fontaine Vive, Vice-président de la BEI
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Closing Ceremony Rural Impulse Fund II SA, SICAV-SIF; Luxembourg 1st June 2010
Closing
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M. Philippe Maystadt, Président de la BEI, S.E.M. Premier Ministre de la Serbie et M. Dario Scannapieco, Vice-Président de la BEI à la signature de contrats
M. Philippe Maystadt, Président de la BEI et S.E.M. Mirko CVETKOVIC, Premier Ministre de la République de Serbie à la signature du livre d'or
Mr. I Dalianis, Financial Manager of Symetal ,Mr. K Kontos, General Manager of Symetal , Mr P Sakellaris Vice President of the EIB, Mr. D Kyriakopoulos, Executive Vice President of Elval and Mr. L Varouchas, General Manager of Elval
Mr P.Sakellaris, Vice President of the EIB and Mr D. Kyriakopoulos, Executive Vice President of Elval
Mr P. Sakellaris, Vice President of the EIB and Mr D.Kyriakopoulos, Executive Vice President of Elval
Press conference in Athens today, Mr Plutarchos Sakellaris, Vice President of the EIB
Press conference in Athens today, Mr Plutarchos Sakellaris, Vice President of the EIB
Press conference in Athens today, Mr Plutarchos Sakellaris, Vice President of the EIB
Press conference in Athens today, Mr Plutarchos Sakellaris, Vice President of the EIB
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Complaints Mechanism Activity Report 2014

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  •  Release date: 02 October 2015
complaints mechanism annual report 2014 en

The EIB Complaints Mechanism Activity Report 2014 was prepared in accordance with the EIB-CM Principles, Terms of Reference and Rules of Procedure as approved by the EIB’s Board of Directors. It includes the EIB related cases dealt with by the European Ombudsman who also releases its own Activity Report, covering all EU Institutions and bodies.

The 2014 EIB-CM Activity Report outlines the activities performed and includes:

  • An overview of its Principles, Functions, Policies and Procedures, Resources and Organisation;
  • A statistical analysis of complaints handled, including the complaints against the EIB brought to the European Ombudsman;
  • Some examples of cases and themes;
  • International and inter-institutional co-operation with peer Accountability Mechanisms of other International Financial Institutions and Multilateral Development Banks;
  • Inter-institutional co-operation, within and beyond the EU framework, and dialogue with Civil Society Organisations.

The trend, of last years, of a large number of cases with an increased degree of complexity, continued in 2014, the EIB-CM was, however, again able to reduce its stock of outstanding complaints at the end of the year. In 2014, the efforts continued to handle complaints within the timeframe set by the EIB-CM Operating Procedures. During the year, 103 cases were handled; closing 68 and leaving 35 cases open at the end of the calendar year.

The EIB-CM has been effective in identifying and addressing legitimate complaints in cases closed in 2014. In 31% of the cases, EIB-CM found no grounds for the complaint. In 20% of the cases, areas for improvement have been identified and in 16% of the cases a friendly solution was found. 10% of the cases were handled/resolved together with the EIB services involved. The remainder of the cases were either dropped by the complainant, inadmissible (after registration) or the financing request was dropped by the promoter.

In 2014, four cases were escalated to the European Ombudsman and one new (staff) case, was brought directly to the EO. In 2014, the EO closed six cases that had been brought against the EIB, one with maladministration found and a critical remark, one with a draft recommendation, one with a further remark, two with no maladministration found, of which one with a friendly solution, and one that was referred back to the EIB-CM.

The EIB-CM has been active in the Network of the IFIs’ Independent Accountability Mechanisms, identifying trends, sharing experiences and lessons learnt as well as to identify and formalise collaboration, notably in complaint cases in co-financed projects.


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