Failure to Reply

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Reference: SG/G/2016/04
Received Date: 13/09/2016
Case Name: Failure to Reply
Complainant: Confidential
Allegations: Lack of response from the Bank following a loan application
Outcome *: Friendly solution
Recommendations: Yes

*Admissibility date reflects the date the case was officially registered. All other dates pertain to the date in which a stage was completed.

Case Description 


On 13 September 2016, the EIB Complaints Mechanism (EIB-CM) received a complaint alleging that, after 16 months of negotiations and exchanges with the EIB and as a follow-up to numerous messages, the EIB operational services had failed to reply to a request for a loan that the complainant had submitted to the Bank in 2015. 

EIB-CM Action

The EIB-CM has performed an assessment of the complaint.


The EIB-CM took note that, following the complaint, the EIB services had provided the complainant with a reply. As a result, the EIB-CM informed the complainant of the EIB services' reply and provided him/her with a copy of the reply. Therefore, the EIB-CM took the view that the problem had been solved and proceeded to close the case.



  • The complainant requested confidentiality of the complaint. Therefore, related documents are not made available on the website.