Reference: SG/G/2014/01
Received Date: 02 January 2014
Subject: Failure to Reply
Complainant: Confidential
Allegations: Lack of response to a loan application from the EIB financial intermediary in Spain
Type: G - EIB's Governance
Outcome*: Dropped by the complainant
Suggestions for improvement: no
Admissibility*
Assessment*
Investigation*
Dispute Resolution*
Consultation*
Closed*
2/01/2014
17/01/2014
17/01/2014
* Admissibility date reflects the date the case was officially registered. All other dates pertain to the date in which a stage was completed.
Case Description
Complaint
On 2 January 2014, the EIB Complaints Mechanism (EIB-CM) received a complaint alleging the lack of response to the complainant's loan application from the EIB financial intermediary in Spain.
EIB-CM Action
The EIB-CM has performed an assessment of the complaint.
Conclusion
On 18 January 2014, the complainant informed the EIB-CM that he had received a reply from the financial intermediary. As a result, the EIB-CM closed the case.