Reference: SG/F/2015/03
Received Date: 24 June 2015
Subject: Conditions for funding SMEs
Complainant: Confidential
Allegations: Alleged unfair conditions for funding SMEs
Type: F - Governance aspects of financed operations
Outcome*: Dropped by the complainant
Suggestions for improvement: no
Admissibility*
Assessment*
Investigation*
Dispute Resolution*
Consultation*
Closed*
15/06/2015
3/08/2015
* Admissibility date reflects the date the case was officially registered. All other dates pertain to the date in which a stage was completed.
Case Description
Complaint
On 24 June 2015, the EIB Complaints Mechanism (EIB-CM) received a complaint alleging the complainant's lack of access to the SMEs financing in Cyprus because of the strict and abusive loan conditions imposed by the financial intermediary.
EIB-CM Action
In order to clarify the allegations the complainant was referring to in the complaint, the EIB-CM unsuccessfully tried on multiple occasions to establish contact with the complainant.
Conclusions
The EIB-CM closed the case due to the failure to establish contact with the complainants.