European Ombudsman

Pursuant to Article 195 of the Treaty, the Ombudsman conducts investigations into alleged instances of maladministration by the Community institutions and bodies. The Treaty vests the Ombudsman with full independence in the performance of his duties.

The Bank's responses to requests for information or opinions, either in the context of a citizen's complaint or of an investigation opened at the Ombudsman's own initiative, aim to demonstrate the Bank's compliance with the rules that are binding on it.

The Ombudsman publishes the results of his enquiries (www.ombudsman.europa.eu).