The EIB Complaints Mechanism - Principles Terms of Reference and Rules of Procedure

  •  Date: 02 February 2010
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The EIB new Complaints Mechanism- Principles, Terms of Reference and Rules of Procedure was approved by EIB Board of Directors on 2 February 2010 and supersedes the Complaints Mechanism Policy of June 2008. The new complaints mechanism provides members of the public who are, or feel, affected by the Bank's decisions with a comprehensive tool enabling resolution of disputes.


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http://www.eib.org/about/publications/complaints-mechanism-policy.htm