Public consultation on EIB's Complaints Mechanism Policy
Public consultation on EIB's Complaints Mechanism Policy
- Date: 18 May 2009 - 02 February 2010
On 18th May 2009, the EIB launched a public consultation on its Complaints Mechanism Policy, Public Disclosure Policy and Transparency Policy.
The public consultation included two rounds with two consultation meetings that were held in Brussels.
Following the consultation process, the EIB's Board of Directors approved the Bank's new Complaints Mechanism Policy on 2nd February 2010.
The timetable below provides an overview of the main steps of the consultation as well as reference to the relevant documentation that was issued and received during the process.
| Event | Date | Documents |
|---|---|---|
Launch of consultation | 18/05/2009 | 1st draft Policy for comments: |
1st consultation meeting in Brussels | 22/06/2009 | |
Publication of stakeholder contributions | 04/09/2009 |
|
Publication of EIB comments to stakeholder contributions | 16/10/2009 | |
Launch of 2nd round consultation | 16/10/2009 | 2nd draft Policy for comments: [EN]; [FR]; [DE] |
2nd consultation meeting in Brussels | 09/11/2009 | |
Publication of stakeholder contributions | 10/12/2009 |
|
Publication of EIB comments to stakeholder contributions | 13/01/2010 | |
Publication of Consultation report | 13/01/2010 | Consultation Report |
Publication of final draft of policy | 13/01/2010 | Final draft of Policy: [EN], [FR], [DE] |
Adoption of new Policy by EIB’s Board of Directors | 02/02/2010 | EIB Complaints Mechanism Policy |
The EIB Complaints Mechanism
The EIB new Complaints Mechanism- Principles, Terms of Reference and Rules of Procedure was approved by EIB Board of Directors on 2 February 2010 and supersedes the Complaints Mechanism Policy of June 2008.
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