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Practices related to customer satisfaction, including results of surveys measuring customer satisfaction

Some dates and figures

Board of Governors

Board of Directors

Board Committee on Staff Remuneration

Board Committee on Risk Policy

Board Committee on Equity Participation Policy

Management Committee

Audit Committee

Control and Evaluation

Organisation Structure

Corporate Responsibility

Responsible Finance

Responsible Borrower

An employer of choice

Community engagement

Complaints mechanism

Initial Assessment

Admissibility timing

Procedure summary

How to complain

Fraud and Corruption

How to report fraud or corruption

Reporting on Corporate Responsibility

Part of the EU family

Key policies and standards

Topical Project Briefs

Banking Community

Multilateral Development Banks

Practices related to customer satisfaction, including results of surveys measuring customer satisfaction

Reference Number: PR5
Related Status: Reported
GRI Status: Core GRI Indicator

We do not report on this performance indicator. This data is not available as it is not systematically collected.

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http://www.eib.org/about/accountability/reporting_on_corporate_responsibility/gri/1-3-performance-indicators/4-4-product-responsibility/4-4-2-product-and-service-labelling/PR5.htm