Who we are
Some dates and figures
EIB impact: Boosting GDP and jobs
Governance and structure
Statutory bodies
Board of Governors
Ethics and Compliance Committee
Appointment Advisory Committee
Board of Directors
Board Committee on Staff Remuneration and Budget
Board Committee on Risk Policy
Board Committee on Equity Participation Policy
Management Committee
Audit Committee
Control and evaluation
Organisation structure
Corporate responsibility
Responsible finance
Responsible borrower
Our footprint
An employer of choice
Community engagement
Reporting on sustainability
Tax good governance
Complaints mechanism
Initial assessment
Our response
Admissibility timing
Procedure summary
How to complain
Investigating Prohibited Conduct
How to report Prohibited Conduct
Part of the EU family
European Fund for Strategic Investments
EFSI projects
EFSI project list
What is EFSI?
How does a project get EFSI financing?
Steering Board
Investment Committee
Tackling global challenges together
Together on forced displacement and migration
Together on infrastructure
National Promotional Banks
Civil society
Key policies and standards
The EIB’s commitment to transparent lending
Banking community
Multilateral development banks
Working for the EIB
Professional and managerial
Administrative and support
The GRAD programme
Student jobs
Selection process
Current vacancies
FAQ - Jobs
Economic research
European research hub
Our research
Surveys and data
Promoting dialogue
Assessing the macroeconomic impact of EIB activities


If there is a clear opportunity for collaborative resolution before the issuance of Initial Assessment Report, the EIB-CM will obtain formal agreement from the relevant project stakeholders to start a mediation process. Typically, the mediation will take place between the complainants/requestors, on one side, and the EIB and/or project promoters and/or national authorities, on the other side. Any of the parties may interrupt or call off the mediation process at any time.

The collaborative resolution process will seek resolution by building understanding and trust. The process may involve:

Facilitation of information sharing – the EIB-CM ensures that adequate, relevant information is provided to the complainants to facilitate better understanding of project impacts and to address concerns;

Dialogue/negotiation – the EIB-CM facilitates dialogue towards achieving a mutually accepted solution;

Joint fact-finding – the EIB-CM facilitates the project stakeholders to agree on the issues to be investigated, the involvement of the parties, the degree of independency required, the method to be used and what to do with the results, and to proceed with the joint investigation / fact-finding.

Formal mediation – in cases where distrust and confrontation have led to substantial deterioration of the relationship between parties, the EIB-CM can manage and facilitate a more formal and complex process to achieve conciliation with a view of problem solving.

If this process achieves sustainable solutions, within the defined timelines, the process is successfully closed. If not, a recommendation for an investigation / compliance review or other specific EIB action may follow. In both cases, a Conclusions Report will be prepared.