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    Reference: SG/G/2017/05
    Received Date: 03 May 2017
    Subject: Failure to Reply
    Complainant: Confidential
    Allegations: Alleged failure to reply to a loan request
    Type: G - EIB's Governance
    Outcome*: No grounds
    Suggestions for improvement: no
    Admissibility*
    Assessment*
    Investigation*
    Dispute Resolution*
    Consultation*
    Closed*
    23/05/2017
    24/05/2017
    29/05/2017

    * Admissibility date reflects the date the case was officially registered. All other dates pertain to the date in which a stage was completed.

    Case Description

    Complaint

    On 3 May 2017, the EIB Complaints Mechanism (EIB-CM) received a complaint alleging the EIB’s failure to reply to the complainant's requests for a loan to finance a transport project. The complainant stated that several requests for funds had been submitted to the EIB as well as to the EIB Dakar Office, and alleged that the EIB services had never replied.

    EIB-CM Action

    The EIB-CM liaised with the EIB services in Dakar Office and the EIB InfoDesk.

    Conclusions

    The EIB-CM has concluded that there was no maladministration of the EIB in respect of the allegations of the complainant. It appears that the complainant has been provided with replies and clarifications regarding his/her request for financing from both the EIB InfoDesk and the EIB Dakar Office. In light of the above, the EIB-CM closed the case with no recommendation.