Reference: SG/G/2014/04
Received Date: 14 November 2014
Subject: EIB Switchboard
Complainant: Confidential
Allegations: Unfriendly behaviour by switchboard operator
Type: G - EIB's Governance
Outcome*: Friendly solution
Suggestions for improvement: no
Admissibility*
Assessment*
Investigation*
Dispute Resolution*
Consultation*
Closed*
25/11/2014
28/11/2014
8/12/2014
19/12/2014
* Admissibility date reflects the date the case was officially registered. All other dates pertain to the date in which a stage was completed.
Case Description
Complaint
On 14 November 2014, the EIB Complaints Mechanism (EIB-CM) received a complaint alleging unfriendly behaviour of the EIB switchboard operator.
EIB-CM Action
The EIB-CM has performed an assessment of the complaint.
Conclusions
The response provided by the EIB-CM is available under "Documents" below.