Complaints mechanism cases

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Complaints mechanism cases

The list below contains the cases registered by the EIB. See also the "Definitions" page.

Received DateTypeCase NameCountry/TerritoryAllegationsLast Stage CompletedCurrent Status
28/09/2009EGazela Bridge RehabilitationSerbiaSocial impact of the project16/07/2010Closed
27/11/2012PTechnopolesTunisiaUnfair dismissal of the tendering offer 22/05/2013Closed
07/11/2008ETransport Lending PolicyUnknownFailure to consult the public on EIB Transport Lending Policy15/04/2009Closed
27/11/2012FAccess BankAzerbaijanThreats and and request to resign by management to an employee in Access Bank.02/01/2013Closed
24/11/2013INALoan ApplicationUnknownRejection of a loan application 29/11/2013Closed
25/03/2009ATajikistan Framework AgreementTajikistanAlleged failure to disclose the Framework Agreement signed between the EIB and the Republic of Tajikistan04/05/2009Closed
28/10/2013HApplication ProcessUnknownPoor career management06/11/2013Closed
19/05/2009ESouth Sinai Power PlantEgyptNegative environmental and social impacts27/04/2010Closed
13/02/2012EAutoroute Sfax-GabesTunisiaViolation of the legal expropriation procedure 25/11/2013Closed
26/10/2010EMOZAL IIMozambiqueBreach of EIB environmental policies04/05/2012Closed
13/03/2014FBaltic Innovation Fund (BIF)LithuaniaAlleged ineligibility of a company to receive funds under the Baltic Investment Fund 15/04/2014Closed
24/06/2013AMopani Copper Project ZambiaFailure to publish/disclose investigation report 25/07/2014Closed
01/08/2012FIntermediary Bank in DjiboutiDjiboutiConcerns over intermediary bank's activity25/10/2012Closed
29/11/2012PBIH Railways IIBosnia and HerzegovinaUnfair handling of procurement procedure21/12/2012Closed
26/02/2014FBosnia Herzegovina RoadsBosnia and HerzegovinaAlleged unfair termination of the contract 22/07/2014Closed
05/01/2012ECairo Metro Line 3 (Phase 3)EgyptThe promoter ignores the complainants' request to review the location of the Zamalek station; complaints about disturbances and impact of vibrations during construction09/03/2014Closed
14/07/2014PCall for Tender VP 1086GreeceUnsatisfactory justification of the outcome of Tender VP 108610/11/2014Closed
11/02/2014ACassa per il MezzogiornoItalyFailure to reply to the complainant's request for access to documents31/03/2014Closed
19/03/2014ACassa per il Mezzogiorno IIItalyEIB's alleged failure to give the complainant access to a document30/09/2014Closed
21/05/2012FClinical Centers Rehabilitation ProjectSerbiaThe use of loans provided by the European Investment Bank to rehabilitate the Serbian health service22/02/2013Closed
08/04/2014INAComment on a Social NetworkUnknownComment on a social network10/04/2014Closed
17/06/2010PBelgrade Urban Renewal SerbiaNon-implementation of corrective actions; alleged irregularities of the procurement procedure30/01/2011Closed
06/09/2013AConquerors Christian Foundation-Brupay VentureNigeriaNo cooperation from FI for supporting a commercial transaction13/12/2013Closed
11/10/2012PCorridor Vc-Second PhaseBosnia and HerzegovinaUnfair disqualification from procurement procedure26/10/2012Closed
04/12/2012P Corridor Vc-Second PhaseBosnia and HerzegovinaUnfair tender evaluation19/12/2013Closed
07/09/2012PCorridor Vc and Corridor Vc first phase-NorthCroatiaAlleged irregularities of the procurement procedure02/05/2013Closed
21/10/2013PCorridor Vc section Svilaj-OdžakCroatiaUnfair award of a tender process04/03/2014Closed
15/11/2011PCorridor X Project (E-80) Motorway Phase ISerbiaUnfair handling of procurement procedure 09/12/2013Closed
13/02/2013PCorridor X (E-80) Motorway Phase ISerbiaDelays in evaluation of bids and award of the contract04/03/2013Closed
29/10/2012PCroatian Roads Rehabilitation IICroatiaAlleged non-fulfilment of the evaluation criteria by the winning bidder and unfair attribution26/02/2014Closed
13/05/2014INACyprus HaircutUnited KingdomAlleged irregularities in the Cypriot Bank haircut22/05/2014Closed
07/04/2014INADerbyshire Incineration PlantUnited KingdomEnvironmental impact of the project07/05/2014Closed
12/07/2012EDTS ExpresswayPolandFailure to comply with environmental law04/03/2014Closed
02/05/2012EEastern Poland Roads Ten-TPolandFailure to mitigate project impacts regarding noise pollution18/01/2013Closed
05/08/2013HEIB Recruitment WebpageUnknownLack of response to job applications06/08/2013Closed
29/10/2013INAEIB staff member behaviourGermanyAlleged inappropriate behaviour05/11/2013Closed
18/06/2013GErronous phone numberLuxembourgTelephone harassment26/06/2013Closed
03/12/2013GErronous phone number - Confirmatory complaint LuxembourgTelephonic error17/12/2013Closed
23/08/2012FEuropean Progress Microfinance FacilityCyprusAlleged unfair refusal of loan application under EIF agreement with the Central Bank in Cyprus15/11/2012Closed
02/06/2014HFailure Follow-upUnknownFailure to reply to enquiry concerning equivalence of academic qualifications28/07/2014Closed
02/01/2014GFailure to ReplySpainLack of response to a loan application from the EIB financial intermediary in Spain17/01/2014Closed
04/02/2014HFailure to reply on GRAD applicationUnknownAllegedly false information provided by a personnel representative following requests for information28/04/2014Closed
05/05/2014FFeasibility Study for the Mediterranean Sea Maritime Development CooperationDenmarkUnpaid invoices10/11/2014Closed
13/05/2014FFITAPBelgiumConflict of interest/unfair treatment12/06/2014Closed
29/04/2014INAFood Factory RomaniaRomaniaDamages/enforcement of national judgements15/05/2014Closed
05/09/2011GGEEREF - Barefoot Power UgandaUnfair competition13/12/2012Closed
27/05/2013PHanoi Metro LineVietnamAllegedly unfair evaluation of bids27/06/2013Closed
17/05/2013PHanoi Metro LineVietnamAllegedly unfair evaluation of bids21/06/2013Closed
11/10/2013PHydro Power Plants RehabilitationUkraineUnfair handling of procurement procedure22/05/2014Closed
19/10/2012EICL Specialty Chemicals R&D (RSFF)SpainNegative environmental impacts of the subsidiary in Spain06/09/2013Closed
22/08/2012FIgape Loan SMEs & Galicia AutomotiveSpainRejection of a loan request by Spanish financial institutions 21/02/2013Closed
25/07/2013INAInvestigation Procedure in Case Ref AresSlovakiaN/A08/10/2013Closed
10/10/2012PJER 005/2-02 Jeremie SlovakiaSlovakiaRejection of application to the Call of the Expression of Interest No. JER 005/223/12/2013Closed
20/07/2012PJER 005/2-03 Jeremie SlovakiaSlovakiaRejection of application to the Call for Expression of Interest nr. JER 005/2-0317/05/2013Closed
11/11/2011PJER-002/2 Financial InstrumentIrelandUnfair selection process - JEREMIE Romania23/04/2013Closed
04/04/2014FJEREMIEGreeceAlleged slow and improper treatment of loan applications to EIB intermediary Bank30/09/2014Closed
08/07/2014F Jessica HF Silesia (PL)PolandUnpaid construction works by a project promoter30/09/2014Closed
13/02/2012PLarnaca Sewerage and Drainage I CyprusUnfair outcome of the procurement procedure for the Larnaca Wastewater Treatment Plant02/01/2013Closed
26/05/2012ELarnaca Sewerage and Drainage ICyprusEnvironmental compliance of the project; mismanagement of the project (building permits) 04/03/2014Closed
17/07/2013EMauritius Waste WaterMauritiusNon-respect of security norms.17/09/2013Closed
09/10/2013EMedio Ambiente Water InfrastructureSpainAlleged concerns over possible construction of a dam in Aguaviva on the river Bergantes (Spain)29/11/2013Closed
14/05/2014EMediterranean Railway CorridorSpainFailure to carry out proper consultation and evaluation of impacts11/06/2014Closed
03/02/2011PMoldova European RoadsMoldova, Republic ofDisqualification based on unfair evaluation of bid securities03/07/2013Closed
30/10/2012PMotorway on Corridor 5C - Second HhaseBosnia and HerzegovinaUnfair tender evaluation 28/11/2012Closed
23/11/2013HJob Opportunities Website Issues UnknownEIB recruitment webpage does not provide a list of current vacancies11/12/2013Closed
01/03/2012EMunicipal and Regional Infrastructure LoanSerbiaFailure to comply with the EIB social standards15/05/2014Closed
07/12/2012EN11-N7 Motorway PPPIrelandToo low traffic flows and low project returns to justify the project.19/12/2013Closed
30/07/2013HFailure to ReplyUnknownAlleged failure of the Bank to reply to the complainant's job applications09/10/2013Closed
24/09/2013ANot updated request United KingdomLack/delays in sending booking document for complainant's accounting22/10/2013Closed
17/07/2014INANuclear EngineeringRussian Fed.Alleged criminal activities and corruption in the government and administration in the field of nuclear engineering24/07/2014Closed
28/08/2014INANuisance CallsUnknownTelephone harassment02/09/2014Closed
09/01/2013INAOlkaria I & IVKenyaIranian company in funded projects in Kenya21/01/2013Closed
02/08/2012PONAS IVTunisiaUnjustified retention of bid securities and non-transparent opening of the financial bids 07/02/2013Closed
28/06/2012PONEE - Projet EolienMoroccoBelated publication of a procurement notice03/05/2013Closed
09/05/2014INAOrange Savings AccountTurkeyUnpaid interest20/05/2014Closed
14/10/2013INAOstseebad GöhrenGermanyAlleged social and environmental impact as a result of construction of hillside elevator16/10/2013Closed
03/09/2014HOutstanding PaymentUnknownRequest to communicate the date of payment of invoices that are overdue for a temporary worker23/09/2014Closed
31/07/2013GApplication EIB PrizeGermanyFailure to consider application09/12/2013Closed
11/11/2013INAPlan de Saneamiento de AragónSpainBreach of EU Directives19/11/2013Closed
09/05/2012EPoland MotorwaysPolandFailure to comply with the environmental law05/09/2013Closed
03/06/2014INAPoland Roads and MotorwaysPolandAlleged breach of national and EU environmental law; violation of property rights and unfair expropriation of lands10/06/2014Closed
21/05/2013FPoor level of responseUnited KingdomPoor level of response24/05/2013Closed
08/11/2011EPorto De AveiroPortugalImproper design for the extension of the Northern breakwater of the Porto de Aveiro with important environmental impacts.12/10/2012Closed
17/02/2014FPost-Tsunami Line of CreditSri LankaPotential unfair treatment08/04/2014Closed
16/01/2014GProgramme CIPFranceAlleged improper implementation of the CIP conditions with respect to the financial guarantee16/07/2014Closed
13/02/2014PPublic Sector Research and Development SerbiaAlleged irregularities in a procurement process26/05/2014Closed
16/07/2013EPuerto de SevillaSpainNegative environmental impacts of the deep dredging of Guadalquivir river07/07/2014Closed
22/10/2013ERailroad Gilje-ParacinSerbiaConcerns regarding the expropriation of land 23/12/2013Closed
11/06/2013HRecruitment ProcessBulgariaExplanation refusal for not shortlisting for vacancy25/06/2013Closed
07/06/2013GRenewable Energy LebanonLebanonFailure to reply18/06/2013Closed
06/07/2012ERivne-Kyiv High Voltage LineUkraineFailure to comply with EIB's project cycle; failure to provide reliable and updated access to environmental information14/01/2013Closed
10/08/2010PRoad Rehabilitation Federation BIHBosnia and HerzegovinaUnfair handling of procurement procedure by the promoter12/06/2013Closed
21/06/2013FRoads Rehabilitation VIRomaniaPoor quality of works for the rehabilitation of DN14 Sighisoara - Medias - Sibiu 23/12/2013Closed
27/05/2011PRéseau Ferroviaire rapideTunisiaUnfair handling of procurement procedure Lot Genie Civil04/09/2013Closed
12/04/2011PPublic Sector Research and Development SerbiaUnfair disqualification from tendering procedure21/12/2012Closed
02/09/2013GSolar Plants CroatiaCroatiaThe Croatian regulatory framework is not conducive for the construction of solar plants28/10/2013Closed
08/07/2010PSofia Municipal Waste Project BulgariaAllegedly unfair disqualification from the tender/wrong evaluation of the bid11/12/2012Closed
13/01/2013PSorek Desalination PlantIsraelDiscrimination and non-transparent procedures 28/02/2013Closed
04/04/2013PSouth Lebanon Waste WaterLebanonToo restrictive tender parameters15/04/2013Closed
19/05/2014PSvilaj BridgeCroatiaBreach of transparency and confidentiality in the procurement procedure06/08/2014Closed
22/10/2013PSupport to Non-Revenue Water Reduction in BulgariaBulgariaIrregularities in a procurement process18/06/2014Closed
07/10/2012HTaxation ConsultantUnknownAlleged EIB's failure to provide an external consultant with requested taxation information in relation to his contract24/01/2013Closed
16/07/2013ETerminal Contenedores CadizSpainEnvironmental issues related to the new container port terminal21/11/2013Closed
03/01/2012ETerminal Contenedores CadizSpainAlleged negative environmental impact of the project 12/10/2012Closed
09/01/2012PTES-Thermal Power Plant SostanjSloveniaAlleged breach of EU acquis in the field of procurement 12/12/2013Closed
09/01/2012FTES-Thermal Power Plant SostanjSloveniaMismanagement of the project; alleged failure to comply with national law concerning the profitability of the projectFollow Up
19/05/2014FTorun City BridgePolandInappropriate financing decision, that negatively increases the debt, in breach of the national legislation25/07/2014Closed
14/12/2012ETransit Roads V Lot 17BulgariaPoor quality of works in project implementation, excessive delay.18/06/2014Closed
18/11/2013FUnfair DismissalUnited KingdomFailure to ensure compliance with the Bank's policies in staff code of conduct matters22/07/2014Closed
13/04/2012PValencia Centros Escolares II - 1 and II-2SpainEducational facilities have become substandard and inadequate since the construction of the school in 1980 11/02/2013Closed
13/04/2012EValencia Centros Escolares II-1 and II-2SpainEducational facilities have become substandard and inadequate since the construction of the school in 198011/02/2013Closed
14/03/2012EWaste Disposal PlantCroatiaNegative environmental impacts of the project28/06/2013Closed
22/11/2013PWater and Sanitation Bosnia and HerzegovinaProcurement process not transparent20/03/2014Closed
07/08/2014INAWeb Slot ItaliaItalyLack of maintenance of slot machines’ system  18/08/2014Closed
30/09/2011ERoads Rehabilitation VIRomaniaOverflooding rainwarer following road rehabilitation and failure to comply with environmental protection law. 25/01/2013Closed
18/05/2011EKTK Motorway PPPGreeceBreach of EU and national law in the field of Environment; negative social impact of the project27/12/2013Closed
02/05/2011EPortuguese Dam ProgramPortugalConcerns about the financial and technical viability of the project, negative environmental impact of the project, breach of the EIB social standards13/07/2011Closed
14/07/2010EEcocimento Fibre CementMozambiquePurchase of asbestos contaminated property due to non-compliance of project promoter with objectives of an earlier EIB loan. 28/07/2010Admissibility
06/07/2010EGipuzkoa Waste ManagementSpainAlleged negative impact of the Gipuzkoa Waste Management 12/03/2014Closed
14/05/2008CEIB BondsItalyAlleged poor performance of an investment in EIB bonds, lack of information in Italian on the EIB website23/12/2008Closed
21/01/2009CISK bond GermanyFailure to credit the complainant’s bank account with the principal and interest amounts in respect of ISK bond24/03/2009Closed
05/01/2010CEIB BondsSpainAlleged failure to provide adequate information on EIB bonds17/06/2011Closed
18/06/2010CEIB BondsSpainAlleged failure to provide adequate information on EIB bonds10/08/2011Closed
15/09/2010CEIB BondGermanyAlleged failure to pay the correct interest of the EIB bond 09/12/2010Closed
25/04/2011CISK BondsUnited StatesLack of payment of interest and principal of a matured bond issued by EIB23/09/2011Closed
22/09/2011CEIB BondsGermany, SpainAlleged failure to provide adequate information on EIB bonds29/03/2012Closed
08/02/2012CEIB BondsGermanyAlleged failure to pay the correct interest of the EIB bond21/03/2012Closed
28/02/2010EBelgrade Urban RenewalSerbiaAlleged negative environmental and social impact of the project; alleged unauthorised abatement of 300 platanus treesFollow Up
26/02/2010EBelgrade Urban RenewalSerbiaAlleged negative environmental and social impact of the project; alleged unauthorised abatement of 300 platanus treesFollow Up
02/12/2009EBujagali Hydroelectric ProjectUgandaNon-compliance with a substantial number of the Bank's policies, standards, guidlines and procedures 05/09/2012Closed
12/05/2009EMoSE VeniceItalyBreach of EU acquis in the fields of public procurement and environment an irregularities in the management of the project.19/03/2010Closed
04/09/2014PWestmetroFinlandUnfair procurement procedure 09/10/2014Closed
10/10/2013PMontenegro Water and SanitationMontenegroAlleged inconsistent and irregular procedural requirements13/12/2013Closed
19/09/2013PWater and Sanitation RSBosnia and HerzegovinaAlleged unfair and unjustified cancellation of procurement procedure12/12/2013Closed
06/08/2013PElectricity TransmissionEgyptUnfair interpretation of the tender documents and EIB's procurement guidelines27/12/2013Closed
23/07/2013PSofia Municipal Waste ProjectBulgariaAllegedly unfair handling of procurement procedure27/12/2013Closed
10/05/2013PCroatian Roads Rehabilitation IICroatiaAlleged unclear grounds for not accepting tender09/12/2013Closed
10/05/2013PRoads Rehabilitation IICroatiaUnclear grounds for not accepting tender.09/12/2013Closed
14/08/2012PMunicipal WaterSerbiaUnfair evaluation of the tender27/08/2012Closed
29/06/2012PRailways Rehabilitation IISerbiaAlleged irregularities in the evaluation of the bids 27/09/2012Closed
19/05/2012PSorek Desalination PlantIsraelDiscrimination and non-transparent procedure27/09/2012Closed
13/04/2012PMombasa-Nairobi Transmission LineKenyaIrregularities in the procurement procedure07/06/2012Closed
19/10/2010ETorún BridgePolandBreach of EU environmental legislation 29/07/2011Closed
03/03/2010GArcelor Mittal Steel product and processing R&D Facility ProjectUnknownInadequate EIB assessment of of alternative sources of funding for the project breach of statutory provisions12/10/2010Closed
08/09/2010GArcelor Mittal Steel product and processing R&D Facility ProjectUnknownInadequate EIB assessment of of alternative sources of funding project - breach of statutory provisions.19/11/2011Closed
05/05/2009ESlovak Motorways (PPP) D1 Phase I SlovakiaAlleged breaches of EU and national law concerning the environmental impact assessment of Turany-Hubova section of the project Slovak Motorways (PPP) D1 Phase I; alleged breaches of the EIB’s Statement of Environmental and Social Principles and Standards in the appraisal of the contested project17/11/2009Closed
29/03/2011ASouth Poland CHP, Bielsko-BialaPolandRefusal to release environmental information20/09/2011Closed
07/02/2011EWarsaw Ring RoadPolandBreach of EC lawand EIB Environmental policies. 14/11/2011Closed
29/04/2011EBucharest Metro Line 5RomaniaUnfair expropriation for site organization.29/03/2012Closed
04/05/2011ECorridor 10 Highway E-75SerbiaSuspected breach of national law and EIB policies regarding public consultation and selection of alternatives25/07/2012Closed
27/05/2011EEurasia TunnelTurkeyConcerns about the financial viability and the negative environmental impact of the project.12/09/2012Closed
16/09/2010EScottish & Southern RenewablesUnited KingdomThe project would be non-compliant with the EU Birds and Habitat Directives30/09/2010Admissibility
14/07/2010ENoise pollution caused by the new EIB/EIF BuildingLuxembourgNoise pollution from machinery on EIB/EIF building.27/10/2010Closed
29/07/2010ENoise pollution caused by the new EIB/EIF BuildingLuxembourgNoise pollution from air transformer pumps on EIB/EIF building27/10/2010Closed
10/07/2010EMotorway A-2, ConfirmatoryPolandInappropriate and insufficient expropriation procedures30/09/2010Closed
22/02/2010EN11-N7 Motorway PPP IrelandAlleged inaccurate environmental and/or social assessment of M11 Gorey Enniscorthy road29/04/2010Closed
15/01/2010EDTS Expressway IIPolandAlleged breach of EU environmental legislation 11/01/2011Closed
04/11/2010AEirgrid East-West Interconnector TEN-EIrelandAlleged unfair refusal to provide access to information related to the project15/06/2011Closed
08/06/2010A Gibe III Hydropower Plant EthiopiaAllegedly lack of transparency in the appraisal procedure10/05/2011Closed
03/05/2012AThermal Power Plant SostanjSloveniaFailure to reply to a request for a disclosure of board documents. 22/05/2012Closed
29/12/2010ASpyridon Grammenos GreeceAlleged failure to reply to the complainant's proposal26/01/2011Closed
20/10/2009ASlovak Motorways (PPP) D1 Phase 1SlovakiaAllegedly unfair refusal to provide access to documents pertaining to the Slovak Motorways D1 Phase 1 Project 08/01/2010Closed
24/02/2009ABujagali Hydroelectric ProjectUgandaAccess to the documents related to the “Bujagali Hydroelectric Project”03/06/2009Closed
30/01/2009AFailure to ReplyPolandAlleged failure to reply12/03/2009Closed
18/10/2010AJeremie 002/2 Financial Instrument RomaniaRejection of NCH' expression of interest for JER-002/2 Financial Instrument18/08/2011Closed
14/04/2008ESonae NovobordSouth AfricaAlleged negative environmental and social impacts with regard to expansion of the project 21/11/2008Closed
04/03/2009EGilgel Gibe III DamEthiopiaNegative environmental and social impact30/07/2009Closed
19/03/2009EGazela BridgeSerbiaNegative social impact of the project.04/06/2009Closed
31/08/2009EPetronorSpainEIB's financing to a Borrower which had allegedly breached EU and domestic environmental law prior to the contested project.09/11/2009Closed
26/11/2009EZadar New PortCroatiaAlleged unfair expropriation of land08/07/2010Closed
03/12/2009EMotorway A-2PolandBreach of EC and Polish environmental legislation17/06/2010Closed
11/12/2009EBarro Blanco HydroelectricPanamaNegative environmental and social impact of the project; non-compliance with CDM; violation of human rights 02/08/2010Closed
24/09/2010EAsturias Waste ManagementSpainAlleged failure of the project to comply with Directive 2008/98/EC on reduction, reuse and recycling of waste15/03/2011Closed
28/09/2010EBrenner Base TunnelAustriaRequest for comprehensive EIA29/12/2010Closed
14/10/2010EDISI - Amman Water ConveyorJordanConfidential22/12/2010Closed
09/03/2010EBTA Toll RoadDominican RepublicViolations of local law and EIB rules on land expropriation.07/04/2011Closed
12/12/2011ESTEG - Sousse Power PlantTunisiaInadequate expropriation12/07/2012Closed
01/07/2009GCombined Cycle Power Plant VloreAlbaniaUnfair evaluation of bids – non-compliance with applicable regulatory framework.09/09/2009Closed
04/06/2009GPT PortugalPortugalNon eligible finance for project in the Portuguese IT network sector. 06/09/2009Closed
19/08/2010GAPI CapitalZambiaIrregularities at EIB partner bank in Zambia.06/10/2010Closed
14/04/2011GEnergie HoldingCzech RepublicPotential incompatibility of State aid27/07/2011Closed
07/07/2011GRabobank Loan for SME IIINetherlandsRabobank Loan for SME III16/09/2011Closed
03/10/2011GRehabilitation Romanian National RoadsRomaniaPoor quality of the works performed for rehabilitation of Romanian national roads20/10/2011Closed
13/02/2010HDiversity PolicyUnited KingdomAllegely unfair language requirement for an advertised internship 29/04/2010Closed
11/09/2010HRejection of RequestsBulgariaAlleged discrimination in the recruitment process24/11/2010Closed
24/09/2010HRejection of job applicationUnknownAlleged non-disclosure of the reasons of disqualified job application22/12/2010Closed
20/12/2010HRejected job applicationsUnknownAlleged unfair evaluation of the candidature14/01/2011Closed
04/04/2011HEIB internship vacancy UnknownAlleged failure to provide reasons for the rejection of an internship application11/04/2011Closed
20/01/2011HProgress of a job selectionUnknownAlleged unfair evaluation of the candidature02/02/2011Closed
14/04/2011HChild AllowanceUnknownAlleged error in the paid family allowance of an EIB staff22/06/2011Closed
04/04/2012HPrivacy BreachUnknownAlleged breach of recruitment information system28/06/2012Closed
25/02/2009INAInsurance CompaniesUnknownInsurance companies19/03/2009Closed
27/03/2009INAForte Sao JoseUnknownForte Sao Jose27/03/2009Closed
06/05/2009INARoad Rehab VIUnknownAlleged irregularities concerning the tendering procedure for the award of LOT B of the Road Rehabilitation VI project15/05/2009Closed
11/05/2009INAFEDER RoubaixUnknownInappropriate project implementation16/06/2009Closed
04/09/2009INAKeyless Remote SystemUnknownUnavailability of keyless remote system in Australia 18/09/2009Closed
01/10/2009INAHarassmentUnknownAlleged harassment13/10/2009Closed
11/10/2009INAYahoo!UnknownAlleged case of fraud perpetrated with regard to email account22/10/2009Closed
14/10/2009INAAccess to DSL serviceUnknownAlleged failure to provide access to DSL service27/10/2009Closed
16/09/2009INARecruitment ProcessUnknownRecruitment process for medical service at the EIB25/09/2009Closed
25/10/2009INAUSA LoanUnknownTransfer of a loan to an account in the USA 06/11/2009Closed
04/11/2009INAGAS DUCT TAP UnknownGAS DUCT TAP project18/11/2009Closed
18/01/2010INAClergy AbuseUnknownRelationship between the Republic of Ireland and Catholic institutions28/01/2010Closed
04/02/2010INARomanian BanksUnknownStart up finance in Romania18/02/2010Closed
08/02/2010INAAccident in GreeceGreeceAlleged lack of harmonisation of EU legislation on road traffic accidents/car insuarance22/02/2010Closed
21/02/2010INACentral HeatingBulgariaUnspecified allegation(s)08/03/2010Closed
17/02/2010INAFaulty Stove StopAustraliaAlleged lack of response from a manufacturing company03/03/2010Closed
20/05/2010INAWebsite ServiceUnknownEIB's own achievements on the EIB website07/06/2010Closed
30/06/2010INAManagement of NSRF 2007-2013GreeceAlleged mismanagement of European structural funds 14/07/2010Closed
23/07/2010RAnimal carcassesFinlandUnspecified re. animal carcasses06/08/2010Closed
03/08/2010Rverification of the identify of "EUIP BANK PLC"FranceVerification of the identify of a person seeming to represent "EUIP BANK PLC" for reception of an inheritance18/08/2010Closed
05/09/2010RSlovak-Czeck Crimes and MisdemeanoursCzech RepublicConcerning dmages paid for alleged crimes.17/09/2010Closed
21/10/2010INARavera PorteItalyAlleged unpaid amounts08/11/2010Closed
18/10/2010INACote d'Ivoire UnknownConcerns regarding situation in Ivory Coast and alleged acts of discrimination17/11/2010Closed
17/11/2010INATunisian Banking Administration TunisiaAlleged non-compliance with conventions01/12/2010Closed
16/11/2010INAMortgage LoanBulgariaAlleged failure to provide clarifications regarding the increase in interest rates by intermediary bank06/12/2010Closed
18/11/2010INAPsychiatrists in RomaniaRomaniaAlleged problems with 03/12/2010Closed
31/01/2011INAComputerisation Land RecordIndiaAlleged problems with registration of Computerisation Land Record14/02/2011Closed
14/01/2011INAPC BankingBelgiumFailure to connect to PC banking28/01/2011Closed
16/02/2011INACowboy StoreUnited StatesAlleged unfair conditions for loan applications 02/03/2011Closed
04/03/2011INAOntario AwardsCanadaOntario awards for extraordinary Ontarians31/03/2011Closed
28/04/2011INAResidence Permit LuxembourgLuxembourgAlleged administrative error12/05/2011Closed
11/07/2011INAItalian BanksItalyN/A11/07/2011Closed
18/10/2011INALGV Maroc Kenitra-TangerMoroccoAlleged negative consequences of TGV project03/11/2011Closed
06/01/2012INABank AccountSpainAlleged withdrawal of money from complainant's bank account by another bank01/02/2012Closed
02/05/2012INAMenengai Phase I Geothermal - KenyaKenyaViolation of fundamental human rights16/05/2012Closed
27/04/2012INAZadar New PortCroatiaIrregularities in the prequalification for the contract tender15/05/2012Closed
01/12/2010GAfricap Investment FundMozambiqueMismanagement of the fund and of participated banks.
02/12/2008PRoads Rehabilitation VIRomaniaAlleged irregularities in the handling of the tendering procedure; alleged denial of justice 28/06/2009Closed
04/11/2011EInfrastructuras de la Nueva Dársena de CartagenaSpainConcerns about the startegic environmental impact evaluation studies17/11/2011Closed
02/12/2008PEskisehir Water SupplyTurkeyAllegedly unfair dismissal of the option to issue a Letter of Credit as an accepted method of payment06/03/2009Closed
11/02/2009PRailways Rehabilitation Project on Corridor IVRomaniaAllegedly unfair handling of procurement procedure (financial evaluation of bids)28/04/2009Closed
07/05/2009PPower Sector ReconstructionMontenegroAlleged non-compliance with the procurement procedures11/05/2009Closed
15/05/2009PRoads Rehabilitation VI RomaniaAlleged irregularities in the handling of the tendering procedure 12/03/2010Closed
04/08/2009PTurkish Education Framework ProjectTurkeyUnfair tender evaluation02/07/2010Closed
08/06/2009PONAS IVTunisiaAlleged irregularities in the handling of the International Tender for the construction of a wastewater treatment plant in Enfidha and Hergla, Tunisia02/09/2009Closed
31/07/2009PSouth Lebanon Waster WaterLebanonUnfair tender evaluation14/08/2009Closed
17/06/2009PTransit Roads V Lot No 22ABulgariaIrregularities in the procurement procedure 01/02/2010Closed
24/08/2009PEIS SME Loans - IrelandIrelandConcerns over the administration of EIB SME funds in Ireland03/09/2009Closed
24/06/2009PCorridor VC - First Phase - North Bosnia and HerzegovinaAllegedly unfair exclusion from the pre-qualification phase25/01/2010Closed
20/07/2009PAES SONELCameroonNon compliance with Procurement procedures11/11/2009Closed
03/08/2009PMotorway Corridor Vc IIBosnia and HerzegovinaUnfair rejection of the bid.12/10/2009Closed
05/08/2009PRadiotherapy ProjectTunisiaUnfair handling of procurement procedure. 13/10/2009Closed
15/09/2009PMulti-Sector Framework ContractsGermanyUnfair exclusion from the tender procedure 24/03/2010Closed
05/11/2009PAutoroute Sfax-GabesTunisiaAlleged non-compliance with the procurement procedures15/03/2010Closed
05/11/2009PAutoroute Sfax-Gabes TunisiaAlleged non-compliance with the procurement procedures15/03/2010Closed
09/11/2009PBelgrad TramsSerbiaUnfair handling of procurement procedure.21/05/2010Closed
10/11/2014PGas transmission System - ZagrebSerbiaUnfair exclusion from the tender evaluation 22/01/2010Closed
04/11/2009PZadarCroatiaUnfair prequalification.22/01/2010Closed
05/01/2010PBelgrad Urban RenewalSerbiaAlleged non-compliance with the procurement procedures22/09/2010Closed
01/04/2010PRehabilitation of the main traffic nodes - SofiaBulgariaIncompatibility of State aid granted to the Litoměřice Geothermal Power Plant Project
03/02/2010PHigh Speed TrainTurkeyUnfair handling of procurement procedure 08/04/2010Closed
04/02/2010PBIH Railways IIBosnia and HerzegovinaAlleged non-compliance with the procurement procedures02/09/2010Closed
23/06/2010PRoads and Bridges RehabilitationSerbiaAlleged unlawful qualification procedure 10/05/2011Closed
22/07/2010PRoxana Cosma Medica M3RomaniaUnjustified cancelling of the Tender 16/05/2011Closed
27/07/2010PBelgrade City Sava Bridge SerbiaAlleged irregularities during prequalification process16/09/2010Closed
24/09/2010PElectric Power Reconstruction IIBosnia and HerzegovinaAllegedly unfair exclusion from the tender procedure15/07/2011Closed
21/09/2010PBarcelona TurismeSpainAlleged unpaid invoice by the EIB08/11/2010Closed
05/11/2010PVoiries Prioritaires VTunisiaAlledgedly unfair disqualification from the tender procedure09/08/2011Closed
05/11/2010PEMS Electricity Network UpgradingSerbiaInappropriate evaluation criteria of the tender19/11/2010Closed
15/02/2011PRailways Rehab Project on Corridor IV RomaniaClarification regarding the language used in the tender procedure; corcerns over the duration of the tender period15/04/2011Closed
26/04/2011PYönsisTurkeyirregularities in the procurement procedure26/11/2011Closed
28/05/2011PSorek Desalination PlantIsraelAlleged discrimination and non-trasparent procedures in the tender process08/05/2012Closed
26/09/2011PUnpaid InvoiceUnited StatesAlleged unpaid invoice by the EIB19/10/2011Closed
31/05/2011PRoad Rehabilitation Federation BIHBosnia and HerzegovinaIrregularities in the procurement procedure11/05/2012Closed
26/05/2011PMontenegro Water and SanitationMontenegroUnfair tender evaluation and award decision30/05/2011Closed
12/07/2011PAssainissement du site Taparura TunisiaUnfair tender procedure30/08/2011Closed
23/09/2011PMalawi Peri-Urban Water and SanitationMalawiAlleged excessive and discriminatory standards for the tendered goods 01/02/2012Closed
22/12/2011PIstanbul-Ankara Railway Tranche BTurkeyIrregularities in the procurement procedure 15/03/2012Closed
24/09/2014FJEREMIE CyprusAllegedly unfair handling of loan applications by intermediary bank31/05/2016Closed
08/10/2014FJEREMIECyprusAllegedly unfair implementation of JEREMIE Programme in Cyprus01/12/2014Closed
04/10/2013PWB EDIF/ENIF/2013CroatiaUnfair evaluation and inappropriate explanation of the reasons for not being shortlisted for next stages of the selection process04/11/2014Closed
20/10/2011ENFC Forestry ProjectUgandaForced eviction, compensation and/or resettlement issues in a New Forest Company project.20/11/2014Closed
28/02/2011ETEŠ-Thermal Power Plant SostanjSloveniaAlleged non-compliance of the project with EIB environmental standards and proceduresInvestigation
04/03/2011ESubconcessao Do Pinhal InteriorPortugalFailure to comply with the EU environmental law08/06/2012Investigation
28/03/2011EPanama Canal ExpansionPanamaNegative environmental impact of the project – alleged non-technical viability of the project05/11/2012Investigation
23/09/2011EBelgrade BypassSerbiaAllegedly unfair expropriation without prior consultation and adequate/mutually agreed compensation25/03/2015Closed
06/03/2013EMariscina County Waste ManagementCroatiaNegative environmental impactsConsultation
22/03/2013EHighway Interchange Petlovo BrdoSerbiaAllegedly negative environmental impact of the project21/11/2013Closed
05/08/2013EValencia Centros Escolares II - 2 SpainAlleged failure to monitor project implementation 19/12/2014Closed
03/09/2013ESecondary and Local Roads ProgrammeAlbaniaViolation of expropriation law.03/09/2013Admissibility
04/09/2013EValencia Centros Escolares II - 2 SpainAlleged failure to monitor project implementation 19/12/2014Closed
24/10/2013EElectricity Network UpgradingPalestineHealth and environmental impacts arising from the construction of a 161kV substation23/12/2014Closed
04/12/2013ECastor Underground Gas Storage (TEN) SpainBreach of EU Directives in the construction of natural gas storage facility and ancillary facilitiesConsultation
21/01/2014EAES Sonel - Electricity SupplyCameroonFailure to assess core labour issues and failure to report on environmental and social impacts.16/12/2014Closed
22/01/2014ERoute E420 Frasnes-Bruly RTEBelgiumMissing study of alternatives, efficiency and relevance of the projectAssessment
28/01/2014EValencia Centros Escolares II - 2 SpainAlleged failure to monitor project implementation 06/02/2015Closed
03/03/2014EBelgrade BypassSerbiaNegative environmental and economic impacts of the Petlovo Brdo Interchange27/12/2016Closed
17/06/2014EFier BypassAlbaniaUnfair expropriation and compensation values 31/07/2015Closed
16/07/2014EOlkaria AKenyaFailure to adequately implement the Resettlement Action Plan; alleged forced evictionFollow Up
01/08/2014EOlkaria BKenyaFailure to adequately implement the Resettlement Action Plan; alleged forced evictionFollow Up
21/09/2014EEMS Electricity Network UpgradingSerbiaAllegedly outdated project documentation; allegedly negative environmental (health/safety) impacts of the projectInvestigation
07/10/2014EMunicipal and Regional Infrastructure LoanSerbiaAllegedly negative impact of the project on local business20/04/2015Closed
04/04/2012FAutoroute Sfax-GabesTunisiaCost overruns due to delays, omissions and administrative activities of the Tunisian authorities24/04/2012Admissibility
30/04/2013FSulina Canal Bank ProtectionRomaniaAlleged failure of the promoter to respect and implement an international arbitrage decision31/03/2015Closed
17/05/2013FFeasibility Study & DesignsGeorgiaBreach of EU 2012 PRAG; alleged market distortion15/05/2015Investigation
24/06/2013FVoiries Prioritaires VTunisiaUnfair cancellation of construction contract14/01/2015Closed
16/01/2014FCastor Underground Gas StorageSpainGovernance of the EIB's economic and promoter due diligenceAssessment
18/09/2014GRenewable EnergyIrelandFailure to comply with the EU environmental law and EIB standards Follow Up
08/10/2014GSolventure Project GreeceGreeceFailure to comply with the EIB lending policies 28/11/2014Closed
19/02/2013PWater and Sanitation RSBosnia and HerzegovinaAlleged unfair tender evaluation 19/12/2014Closed
04/04/2013PRailways Rehabilitation II SerbiaAllegedly unfair tender specifications04/04/2013Admissibility
17/05/2013PCorridor X (E-80) Motorway Phase I SerbiaAlleged breach of EIB standards in the field of procurement (national law and EIB GtP)06/01/2015Closed
23/07/2013PBursa Wastewater IITurkeyAlleged irregularities in a procurement process24/03/2015Closed
18/09/2013PEmergency Flood Relief and Prevention Bosnia and HerzegovinaAlleged irregularities in a procurement process11/12/2014Closed
27/09/2013PWater Supply and SanitationBosnia and HerzegovinaUnfair disqualification of bid.17/10/2013Admissibility
22/10/2013PSeychelles Water and Sanitation SeychellesAlleged irregularities in a procurement process24/03/2015Closed
18/03/2014PRailways Rehabilitation II Bosnia and HerzegovinaUnfair evaluation of the tendersInvestigation
24/03/2014P Water and Sanitation RSBosnia and HerzegovinaUnfair handling of tender procedure by the Contracting Authority
22/04/2014PMoldova Roads IIMoldova, Republic ofBreach of EIB procurement standards; lack of transparency by Contracting Authority14/07/2016Closed
18/06/2014PWater and Sanitation RS Bosnia and HerzegovinaUnfair disqualification of bid11/11/2014Closed
21/07/2014PWater Infrastructure Modernisation II-AGeorgiaUnfair handling of tender procedure by the Contracting Authority Consultation
31/07/2014PWater Infrastructure Modernisation II-BGeorgiaUnfair handling of tender procedure by the Contracting Authority Consultation
15/03/2012PIrmak-Zonguldak Railway Rehabilitation ProjectTurkeyDiscrimination and other malpractices in the tendering procedure03/12/2015Closed
09/05/2012EAmbatovy Nickel ProjectDisappearance of bees; environmental and social impacts of the plant not properly mitigatedConsultation
22/04/2013HEIB WebsiteUnknownTechnical problems with the EIB online recruitment application06/05/2013Closed
17/11/2014EGroupe OCP – ModernisationMoroccoAlleged irregularities in recruitment programme11/12/2014Closed
14/11/2014GEIB SwitchboardLuxembourgUnfriendly behaviour by switchboard operator19/12/2014Closed
15/12/2014FEIF Intermediary BankBulgariaAlleged non-compliance of the EIF's intermediary bank with the Guarantee Agreement and the credit contract provided under the SME Guarantee FacilityFollow Up
03/12/2014PRehabilitation Urbaine TunisieTunisiaDomestic preference03/12/2015Closed
30/12/2014ECairo Metro Line 3 (Phase 3)EgyptNegative impacts of the project28/04/2015Closed
24/12/2014PPublic Sector Research and DevelopmentSerbiaUnfair evaluation of tender19/06/2015Closed
12/01/2015EVladivostok CHP ProjectRussian Fed.Alleged negative environmental effects24/04/2015Closed
16/01/2015GMicrobial Fuel CellUnknownConfidential24/03/2015Closed
23/03/2015CValue EIB BondsItalyOperation Change Value21/04/2015Closed
25/03/2015HApplications FeedbackUnknownNo feedback received for several applications13/05/2015Closed
27/03/2015HRecruitment ProcessUnknownNon-reimbursement of recruitment expenses08/04/2015Closed
17/04/2015GELENA/EIB InitiativeGreeceUnfair rejection in evaluation process06/07/2015Closed
22/04/2015EELENA Environmental ImpactSwedenFinancial and safety aspects of the project13/05/2015Closed
22/04/2015ETermovalorizzatore di FirenzeItalyNon-compliance with environmental policies13/05/2015Closed
24/04/2015PHanoi Metro LineVietnamAlleged ungrounded exclusion from the tendering process11/05/2015Closed
28/04/2015HRecruitment ProcessUnknownUnfair treatment in the recruitment process27/05/2015Closed
06/05/2015HDeadline for VacancyUnknownPosition advertized on but not open on the EIB website13/05/2015Closed
20/05/2015EVasilikos-Western Nicosia Conveyor Water SupplyCyprusConcerns regarding water management04/06/2015Closed
01/06/2015INALoan BNDE/BEIMoroccoAlleged material prejudice against the complainant resulting from a financial intermediary15/06/2015Closed
19/06/2015HRecruitment ProcessUnknownFailure to reply26/06/2015Closed
22/06/2015INAFrankfurt Airport A380 ExtensionGermanyNegative environmental impact24/06/2015Closed
27/01/2015EMediterranean Railway CorridorSpainFailure to carry out proper consultation and evaluation of impacts 21/12/2015Closed
05/02/2015FTransmission Line YacyretaParaguayAlleged irregularities in the monitoring of the EIB loan21/10/2016Closed
02/03/2015GCastilla y Leon Loan for SMEs and Mid-CAPSpainRejection of an application for an allocation under the Castilla y León Loan for SMEs and Mid-Caps24/07/2015Closed
05/03/2015EMallorca HospitalSpainNegative impact on the natural and historical landscape02/06/2016Closed
01/04/2015PKataniceva ReconstructionSerbiaTender Procedure04/08/2015Assessment
15/04/2015PRetention Amount, Serajevy BypassBosnia and HerzegovinaThe company has not been paid
11/05/2015FWater and Sanitation RSBosnia and HerzegovinaAlleged improper implementaion of the project30/12/2015Closed
13/05/2015PAutoroute Sfax-GabesTunisiaUnjustified delays03/12/2015Closed
21/05/2015ETermovalorizzatore di FirenzeItalyAllegations concerning the environmental impact and governance aspects of the projectInvestigation
09/06/2015HFeedback on Selection ProcessUnknownLack of feedback on selection process13/08/2015Closed
17/06/2015HChild AllowanceUnknownNon-respect contractuel du versement des allocations familiales par un membre du personnel de la Banque 30/10/2015Closed
14/07/2015FJEREMIEBulgariaRejection of an investment application26/04/2017Closed
24/06/2015FConditions for funding SMEsCyprusAlleged unfair conditions for funding SMEs03/08/2015Closed
19/05/2009ENuweiba Power Plant ProjectEgyptNegative environmental and social impact of the project26/04/2010Closed
31/08/2009RPetronorSpainNegative environmental impact of the project31/08/2009Closed
20/05/2015EA4 Motorway Zgorzelec - KrzyowaPolandNegative social impact and non-compliance with national applicable law16/12/2016Closed
28/04/2015FTransmission Line YacyretaParaguayAlleged irregularities in the monitoring of the EIB loan30/09/2015Closed
05/11/2015ED4R7 Slovakia PPPSlovakiaFailure to assess governance aspects of the project as well as environmental and social impacts04/05/2017Closed
18/08/2015ESofia Municipal Infrastructure BulgariaSocial and environmental due diligence; insufficient planning04/05/2017Closed
07/02/2017FInnovFinLuxembourgUnfair evaluation; EIF's failure to meet InnovFin objectivesAssessment
06/01/2017EJASPERS - Ljubiljana Wastewater Collection & TreatmentSloveniaAlleged that the project is harmful and risky for environment; irrational spending of public funds29/06/2017Closed
09/01/2017EGeorgia East-West HighwayGeorgiaLack of compensation Assessment
18/01/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
27/01/2017ENenskra HPPGeorgia Inadequate assessment of natural geological hazards 02/03/2017Closed
27/01/2017EArmenia M6 Interstate RoadArmeniaSocial impacts of road constructionFollow Up
06/02/2017EAutoroute A45 PPPFranceNon-compliance with applicable regulatory framework29/03/2017Closed
04/01/2017FPAROSENI Power PlantRomaniaAllegations of payment default by the beneficiaryInvestigation
30/01/2017GLoan RefusalFranceLoan refusal24/02/2017Closed
15/01/2017HSelection Process 102785-103153-103378UnknownUnfair treatment in the selection process and lack of transparency 10/05/2017Closed
19/01/2017HFailure to ReplyUnknownAbsense of reply following 2 job applications20/02/2017Closed
03/02/2017HSelection Process 103444 UnknownLack of transparency of the EIB recruitment campaignFollow Up
12/01/2017PSao Paulo Rolling StockBrazilUnfair disqualification of the bidder22/11/2017Closed
03/02/2017PWater and Sanitation Federation BIHBosnia and HerzegovinaUnfair disqualification of the bidderAssessment
02/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
28/12/2015AETAP South Tunisian GasTunisiaFailure of the EIB to provide access to documents related to the projectInvestigation
17/12/2015ETrans Adriatic PipelineGreeceNegative environmental and social impactsFollow Up
04/01/2016HRecruitment of traineesUnknownDiscrimination during recruitment process28/01/2016Closed
15/12/2015PPublic Sector Research and Development SerbiaAppeal for permission to purchase Apple computers for Serbian CERN scientists under Public Sector Research and Development Loan from the EIB05/02/2016Closed
14/12/2015PPublic Sector Research and DevelopmentSerbiaUnfair evaluation of the tenders01/07/2016Closed
08/01/2016ERocade Extérieure du Grand TunisTunisiaIrregulatities in the selection of land for the project and applicable zoning permits30/05/2017Closed
11/01/2016HCode of conductUnknownUse of work e-mail for messages in a personal conflict & allegations of faulse declarations15/03/2016Closed
12/01/2016PNepal Power System ExpansionNepalIrregularities in the evaluation of the tender 31/03/2016Closed
10/02/2016CISK Bonds GermanyNo satisfactory answer neither from the intermediary bank nor from the custody organization19/09/2016Closed
16/02/2016GTransparency PolicyUnknownNon-compliance of the EIB Transparency Policy with EU and international law of access to informationInvestigation
02/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
07/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
07/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
07/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
14/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
14/09/2016PWater and Sanitation RSBosnia and HerzegovinaProcurement / Unfair disqualification of the tender04/05/2017Closed
22/09/2016GLoans to social enterprisesGreeceNegative response following a loan application13/02/2017Closed
13/09/2016GFailure to ReplyFranceLack of response from the Bank following a loan application23/12/2016Closed
28/09/2016ECA CCFL Reventazon HydropowerCosta RicaNon-compliance with the EIB’s environmental and social safeguards for the projectInvestigation
29/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
29/09/2016ETrans Adriatic Pipeline AlbaniaCompensation/Social impacts of the project25/10/2016Closed
11/03/2016FMetro de QuitoEcuadorQuestioning of the ultimate concept of the project10/10/2016Closed
29/09/2016ETrans Adriatic Pipeline AlbaniaCompensation/Social impacts of the project20/12/2016Closed
11/10/2016ETrans Adriatic Pipeline ItalyCompensation/Social impacts of the project19/12/2016Closed
13/10/2016ETrans Adriatic Pipeline ItalySocial and environmental impacts of the project/compensation19/12/2016Closed
12/10/2016EBanja Luka-Doboj MotorwayBosnia and HerzegovinaEnvironmental impacts and planning of the projectAssessment
12/10/2016PWater and Sanitation BIHBosnia and HerzegovinaProcedure of the evaluation of the tender04/05/2017Closed
13/10/2016PKesrwan Water and Wastewater ProjectLebanonEligibility criteria concerning pre-selection of bidders27/04/2017Closed
25/10/2016GCredit line/absence of replySwitzerlandAbsence of reply10/11/2016Closed
26/10/2016PArmenia M6 Interstate RoadArmeniaUnfair disqualification of the tender13/11/2017Closed
11/11/2016EReseau Ferroviaire RapideTunisiaEnvironmental and social impacts of the projectInvestigation
11/11/2016PPublic Sector Research and DevelopmentSerbiaWinning tender non-compliant with technical requirements19/06/2017Closed
09/11/2016EKANIV Pumped Storage PlantUkraineEnvironmental and social impacts of the project15/12/2016Closed
17/11/2016FIntermediary bank in Burkina FasoBurkina FasoLack of information from intermediary bank13/02/2017Closed
15/11/2016PWater and Sanitation Federation BIHBosnia and HerzegovinaIncorrect implementation of tendering procedures04/05/2017Closed
22/11/2016EKANIV Pumped Storage PlantUkraineEnvironmental and social impacts of the project15/12/2016Closed
08/12/2016HRejection of application UnknownUnfair disqualification31/01/2017Closed
12/12/2016PAutoroute Sfax-GabesTunisiaAllegations of discrimination against foreign companies19/01/2017Closed
13/12/2016PLusaka Power Transmission & Distribution NetworkZambiaConflict of interest19/01/2017Closed
21/12/2016EJASPERS - Lecevica Waste Management CentreCroatiaHealth/impacts on drinking water 20/06/2017Consultation
16/12/2016PTransmission Line YacyretaParaguayUnfair evaluation and breach of the applicable procurement process24/07/2017Closed
16/12/2016PClinical CentersSerbiaAlleged iregularities over the tender procedure24/07/2017Closed
23/03/2016FPrêt Global PRO PME IIICameroonIntermediary refusal to disclose the conditions28/09/2016Closed
02/05/2016INAFailure to reply by the EIB Personnel DirectorateUnknownFailure to reply by the EIB Personnel Directorate18/05/2016Closed
02/08/2016INAModernisation rehabilitation works on section Virpazar-Sutomore in Tunnel Sozina projectUnited KingdomUnfair competition17/08/2016Closed
15/05/2016INATataouineTunisiaNot specified21/09/2016Closed
20/09/2016INACorridor VC Mostar SouthBosnia and HerzegovinaDamages on agriculture and cultural landscape22/12/2016Closed
10/08/2016EJESSICA InitiativeBulgariaEnvironmental impacts of the projectAssessment
24/08/2016ETrans Adriatic Pipeline AlbaniaSocial impacts of the project25/10/2016Closed
03/08/2016PGeorgia Urban Reconstruction and Development FLGeorgiaNon-inclusion in the shortlist for submitting a detailed tender proposal for the provision of consultancy services09/12/2016Closed
22/07/2016PSchool Modernisation Programme SerbiaDeficiencies in the bids for Lot 203/11/2016Closed
19/07/2016EGrand Contournement Ouest de StrasbourgFranceEnvironmental impactsInvestigation
23/07/2016ETrans Adriatic Pipeline AlbaniaEnvironmental and social impacts25/09/2016Closed
11/07/2016HWording of vacancyUnknownComplaint concerning the wording used in a published vacancy27/07/2016Closed
15/02/2016PPort of Durres Ferry TerminalAlbaniaUnfair evaluation of the tenders14/03/2016Closed
16/02/2016PSchool Modernisation ProgrammeSerbiaIrregularities in the procurement procedure and in the requirements of the tender documentation05/04/2016Closed
03/02/2016GTA for Social and Affordable Housing ProgramUnknownUnfair evaluation03/08/2017Consultation
11/03/2016PEmergency Flood Relief and Prevention ProjectBosnia and HerzegovinaUnfair evaluation and breach of the applicable procurement process18/10/2016Closed
29/03/2016FJEREMIE BulgariaBulgariaUnfair treatment of renegotiation30/08/2016Closed
06/04/2016ENam Theun 2 HydroelectricNon-compliance with the Bank's environmental and social standards and human rightsAssessment
06/04/2016ERéseau Ferroviaire RapideTunisiaAlleged irregularities on the handling of the expropriation process and alleged lack of proper public consultationInvestigation
13/04/2016HRecruitment processUnknownLack of transparency in recruitment process31/05/2016Closed
21/04/2016EGeorgia East-West HighwayGeorgiaExpropriation/Inadequate compensationAssessment
19/04/2016PBelgrade City Sava BridgeSerbiaAlleged breach of the EIB’s procurement standards; alleged lack of transparency in the handling of the procurement procedureInvestigation
08/02/2017INATrains supervision contractBrazilProcurement irregularities27/02/2017Closed
08/02/2017ETrans Adriatic PipelineItalyNegative impacts on the complainant’s business activity15/03/2017Closed
23/04/2016PPort of Durres Ferry TerminalAlbaniaBreach of communciation provision during the tender process24/11/2016Closed
05/05/2016EProjects Solaires OuarzazateMoroccoBreach of employment convention by the project promoter12/09/2016Closed
03/05/2016PModernisation Routière I TunisiaUnfair termination of contract27/04/2017Closed
16/05/2016PUlaanbaatar WWSMongoliaComplainant challenged the non-objection given by the Bank to the final award decision given by the promoter02/12/2016Closed
25/05/2016PBelgrade BypassSerbiaAlleged iregularities over the tender procedure13/06/2016Closed
23/05/2016PCLSG InterconnectionWest AfricaUnfair qualification criteria01/07/2016Closed
12/05/2016CEIB Bond ReimbursementItalyFailure to credit the principal repayment and interests accrued with regard to an EIB bond 07/07/2016Closed
03/06/2016ED4R7 Slovakia PPPNon-compliance with local environmental laws and public consultation process21/09/2017Closed
03/06/2016HSelection Process UnknownUnfair profile rejection decision30/09/2016Closed
08/06/2016HRejection of ApplicationsUnknownAllegations of discrimination30/09/2016Closed
19/06/2016ECairo Metro Line 3 (Phase 3)EgyptInedequate compensation in relation to resettlement Assessment
16/06/2016FFrankfurt Flughafen Terminal 3GermanyNon-compliance with Regulation of the European Parliament on the European Fund for Strategic Investments
07/07/2016HExplanation for refusalUnknownExplanation why application did not correspond to the requirements of the post02/09/2016Closed
05/09/2016FRefinancing TermsAustriaRefinancing terms from intermediary bank06/10/2016Closed
19/08/2016FIntermediary Bank in SpainSpainLack of formal response from a bank managing the EIB funds11/11/2016Closed
20/09/2016GLack of informationSwedenLack of information from the Bank following 3 requests for information11/10/2016Closed
16/02/2017PGeorgia East-West HighwayGeorgiaUnfair competition of the bidderAssessment
27/02/2017PUpgrading of Judiciary BuildingsSerbiaUnfair evaluation of the bidAssessment
01/03/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
02/03/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
02/03/2017ECairo Metro Line 3 (Phase 3)EgyptInedequate compensation in relation to resettlement Assessment
28/02/2017GTechnical Assistance on WSS & HW projectZambiaBreach of the EIB's Technical Assistance Contract19/06/2017Closed
13/03/2017PAutoroute Sfax-GabesTunisiaUnfair competition03/04/2017Closed
14/03/2017HRecruitment Procedures 103550UnknownUnfair handling of recruitment process23/05/2017Closed
15/03/2017GInnovFin FundGermanyLoan refusal without technical assessment29/03/2017Closed
27/03/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
29/03/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
29/03/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
07/09/2015ENER 300 CyprusEnvironmental impact assessment and financial sustainability of the project31/07/2017Closed
27/03/2015PUpgrading of Judiciary BuildingsSerbiaAlleged irregularities in handling of the tender procedure and awarding of the contractInvestigation
31/03/2015PUpgrading of Judiciary BuildingsSerbiaAlleged irregularities in the handling of the procurement procedureInvestigation
03/04/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
13/04/2017PClinical Centers SerbiaAllegations of irregularitiesAssessment
01/12/2015EUniversita' di VeronaItalyAlleged breach of environmental and UNESCO applicable regulatory frameworkAssessment
24/09/2015ES7 Expressway PolandEnvironmental impact of the projectFollow Up
09/09/2015PMetro de QuitoEcuadorProcurement process30/09/2015Closed
28/04/2017PKutaisi Waste WaterGeorgiaAlleged short deadline to provide clarifications02/06/2017Closed
18/04/2017PDubrovnik Airport DevelopmentCroatiaUnfair tender requirementAssessment
20/04/2017PTanzania Backbone InterconnectorTanzaniaUnfair evaluation of the bidAssessment
24/04/2017PECOTITANIUMFranceLack of transparency during procurement procedureAssessment
02/05/2017ECorridor VC Mostar SouthBosnia and HerzegovinaNegative impact of the project on cultural heritageAssessment
02/05/2017GTechnical Assistance TA2015041EgyptReduced input hours in the Technical Assistance contract11/07/2017Closed
28/08/2015ETrans Adriatic PipelineGreeceFailure to carry out proper consultation and impact assessment 11/09/2015Closed
10/08/2015EEGP-Powercrop Biomass ProgrammeItalyNegative enviromental impacts and discrepancies during project implementationInvestigation
08/05/2017FLas Palmas Bus Rapid TransitSpainLack of transparency following a request for information regarding the projectAssessment
09/05/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
11/12/2011ARequest financing FinlandFinlandFailure to reply16/12/2011Closed
06/09/2015GMarrakech Health CareMoroccoUnfair rejection of financing proposal15/12/2015Closed
03/05/2017GFailure to ReplyGhanaFailure to reply29/05/2017Closed
15/05/2017ECentrale Solaire de OuarzazateMoroccoBreach of employment convention by the project promoterAssessment
19/05/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
22/05/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
19/05/2017FMunicipal & Regional Infrastruct LoanSerbiaProject implementation of the University of Belgrade Assessment
25/05/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
16/07/2015INANovokyivska - Severna Transmission LineUkraineAlleged negative health and environmental impact05/10/2015Closed
15/10/2015INAOosterweelverbindingNegative socio-environmental impact/wrong announcement19/11/2015Closed
18/11/2015INAFlorence AirportItalyNegative environmental impacts 31/12/2015Closed
02/10/2015PRoad Modernisation Federation BIH Bosnia and HerzegovinaProcurement irregularities27/10/2015Closed
31/07/2015PCorridor VC Pocitelj – BijacaBosnia and HerzegovinaUnfair prequalification process and unfair dismissal 18/01/2016Closed
14/01/2013PRailways Rehabilitation IIAllegedly unfair tender specifications19/12/2013Closed
22/07/2010PBucharest School Infrastructure RehabilitationAlleged unjustified cancelling of the tender18/05/2011Closed
26/04/2011PTurkey Education Framework TurkeyIrregularities in the procurement procedure of the tender 28/11/2011Closed
10/04/2015GSarajevo BypassBosnia and HerzegovinaAlleged non-payment of a retention amount by the main contractor and EIB’s prevention of a direct payment by the promoter instead of the contractor11/08/2015Closed
19/08/2015GInnovFinUnknownLack of response response after 2 applications to InnovFin03/09/2015Closed
22/10/2015GInnovFinFailure to reply03/12/2015Closed
27/07/2015GHousing in ZambiaZambiaAlleged failure to provide information by the EIB's representative bank in Zambia
01/06/2017ETrans Adriatic PipelineAlbaniaUnfair compensation after expropriation30/06/2017Closed
06/06/2017FCall for Expression JER-009/8-07BulgariaUnfair evaluationAssessment
02/06/2017FCall for Expression ESIF FoF 2016/01Unfair evaluationAssessment
26/06/2017ETrans Adriatic PipelineItalyNon-compliance with EU applicable regulatory framework14/09/2017Closed
04/07/2017EMembrane Technology Environmental Conversion SpainPotential breach of EU environmental standardsAssessment
27/06/2017EGeorgia East-West HighwayGeorgiaExpropriation/Inadequate compensationAssessment
03/07/2017ETrans Adriatic PipelineItalyProject impacts - public consultation14/09/2017Closed
03/07/2017ETrans Adriatic PipelineItalyExpropriation and clarifications11/09/2017Closed
06/07/2017ETrans Adriatic PipelineAlledged breach of environmental law14/07/2017Assessment
11/07/2017ETrans Adriatic PipelineItalyAlleged negative project impacts14/09/2017Closed
30/06/2017ERegional Mombasa Port Access RoadKenyaConcerns about negative impact on businessAssessment
04/07/2017ERegional Mombasa Port Access RoadInadequate compensation after evictionAssessment
17/07/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
30/06/2017GJASPERS - Railway modernisation "Elin Pelin - Septemvri"BulgariaInappropriate project designAssessment
20/07/2017ETrans Adriatic PipelineAlleged negative economic and environmental impacts14/09/2017Closed
26/07/2017ETrans Adriatic PipelineAlleged negative project impacts14/09/2017Closed
21/07/2017ECairo Metro Line 3 (Phase 3)EgyptAlleged negative project impactsAssessment
14/07/2017GTechnical AssistanceAlleged irregularities in the EIB-CM’s assessment of the initial complaintAssessment
02/08/2017ETrans Adriatic PipelineItalyAlleged negative project impacts14/09/2017Closed
01/08/2017INARecruitment 102910UnknownUnfair recruitment and lack of transparency17/08/2017Closed
25/07/2017PWater and Sanitation Federation BIHBosnia and HerzegovinaUnfair evaluation of the tenderAssessment
27/11/2012FProfessional harassmentAzerbaijanAlleged discriminatory treatment towards an employee02/01/2013Closed
15/06/2009INAIranian Consulates UnknownProtection of human rights in Iran29/06/2009Closed
03/09/2015PSao Paulo Rolling StockBrazilIrregularities in the award under a public procurement procedure07/04/2016Closed
08/10/2015PRehabilitation of RunwayLiberiaProcurement irregularities20/10/2015Closed
11/11/2015PTerrestrial Telecom Cable ProjectMauritaniaProcurement irregularities04/12/2015Closed
03/02/2011PMoldova European RoadsMoldova, Republic ofDisqualification based on unfair evaluation of bid securities03/07/2013Closed
05/10/2015ETrans Adriatic PipelineGreeceFailure to carry out proper consultation and impact assessment 09/12/2015Closed
08/08/2017INALoan ApplicationGermanyApplication for an individual housing loan14/09/2017Closed
31/08/2017PWater and Sanitation RS Bosnia and HerzegovinaUnfair evaluation of the tender14/09/2017Assessment
03/09/2017INAFund Release OrderBrazilTransfer of documents11/09/2017Closed
20/05/2015INAHigh Speed TrainItalyAlleged negative impact of a project and economic unsustainability12/06/2015Closed
25/09/2014INAEIF loan for SMEsPortugalRejection of a loan application26/09/2014Closed
23/09/2014PModernisation Routière ITunisiaRequest for mediation22/12/2014Closed
12/09/2017HLack of feedback and reimbursement of travel costsUnknownLack of feedback after job interview in Luxembourg and no reimbursement of travel costs05/10/2017Closed
12/10/2017FSME Initiative EuropeUnknownLoan refusal by an intermediary bank15/11/2017Assessment
26/09/2017ETrans Adriatic PipelineItalyAlleged negative impacts of the project28/11/2017Closed
25/09/2017PVientiane Sustainable Urban TransportLao People's Dem. Rep.Vientiane Sustainable Urban TransportAssessment
06/09/2017PGeorgia Urban Reconstruction and Development FLGeorgiaUnfair evaluation of the tender15/11/2017Closed
17/10/2017HSelection processUnknownLack of feedback after rejection07/12/2017Closed
12/10/2017EE70 Grigoleti-Kobuleti BypassGeorgiaUnfair compensation02/11/2017Closed
15/11/2017ETrans Adriatic PipelineItalyAlleged strong security measures in the region and negative economic and environmental impactsAssessment
15/11/2017ETrans Adriatic PipelineItalyAlleged militarization of the region and negative economic and environmental impactsAssessment
15/11/2017ETrans Adriatic PipelineItalyAlleged negative economic and environmental impactsAssessment
21/11/2017GEqui-Fund GreeceGreeceIrregularities during the selection of teams for the Equi-Fund Initiative in GreeceAssessment
19/11/2017ETrans Adriatic PipelineItalyNegative environmental and social impacts of the projectAssessment
09/11/2017ERegional Mombasa Port Access RoadKenyaNegative impacts on local businesses and livelihoodsAssessment
30/11/2017ETrans Adriatic PipelineItalyNegative environmental, social and economic impacts of the projectAssessment
01/12/2017PRoute 6 Road Project Kijeve to PejaKosovoUnfair evaluation of the tenderAssessment
21/11/2017ETrans Adriatic PipelineItalyNegative environmental, social and economic impacts of the projectAssessment