Complaints mechanism cases

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Complaints mechanism cases

The list below contains the cases registered by the EIB. See also the "Definitions" page.

Received DateTypeCase NameCountry/TerritoryAllegationsLast Stage CompletedCurrent Status
28/09/2009EGazela Bridge RehabilitationSerbiaNon-compliance with EIB transparency and social standards in the Gazella Bridge rehabilitation project.16/07/2010Closed
27/11/2012PTechnopolesTunisiaUnfair request of EIB to local companies to quote FOB and CFR prices for scientific equipment22/05/2013Closed
07/11/2008ETransport Lending PolicyUnknownFailure to consult the public on EIB Transport Lending Policy15/04/2009Closed
27/11/2012FAccess BankAzerbaijanThreats and and request to resign by management to an employee in Access Bank.02/01/2013Closed
24/11/2013RApplication for a loan backed by EIFUnknownRefusal to be awarded a grant from the Government29/11/2013Closed
25/03/2009ATajikistan Framework AgreementTajikistanFailure to disclose Framework Agreement04/05/2009Closed
28/10/2013HApplication processPortugalFailure to reply on enquiry about selection process advancement06/11/2013Closed
19/05/2009ESouth Sinai Power PlantEgyptNegative environmental and social impacts27/04/2010Closed
13/02/2012EAutoroute Sfax-GabesTunisiaViolation of the legal expropriation procedure25/11/2013Closed
26/10/2010EMOZAL IIMozambiqueBreach of EIB environmental policies04/05/2012Closed
13/03/2014FBaltic Innovation Fund (BIF)LithuaniaAlleged ineligibility of a company to receive funds under the Baltic Investment Fund 15/04/2014Closed
24/06/2013AMopani Copper Project ZambiaFailure to publish/disclose investigation report 25/07/2014Closed
01/08/2012FBanque de Depot et de CréditDjiboutiConcerns regarding bank activity of BDCD in Djibouti25/10/2012Closed
29/11/2012PBIH Railways IIBosnia and HerzegovinaUnfair handling of procurement procedure21/12/2012Closed
26/02/2014FBosnia Herzegovina RoadsBosnia and HerzegovinaAlleged unfair termination of the contract 22/07/2014Closed
05/01/2012ECairo Metro Line 3 (Phase 3)EgyptThe promoter ignores the complainants' request to review the location of the Zamalek station; complaints about disturbances and impact of vibrations during construction09/03/2014Closed
14/07/2014PCall for Tender VP 1086GreeceUnsatisfactory justification of the outcome of Tender VP 108610/11/2014Closed
11/02/2014ACassa per il MezzogiornoItalyFailure to reply to the complainant's request for access to documents31/03/2014Closed
19/03/2014ACassa per il Mezzogiorno IIItalyEIB's alleged failure to give the complainant access to a document30/09/2014Closed
21/05/2012FClinical Centers Rehabilitation ProjectSerbiaThe use of loans provided by the European Investment Bank to rehabilitate the Serbian health service22/02/2013Closed
08/04/2014INAComment on a Social NetworkUnknownComment on a social network10/04/2014Closed
17/06/2010PConfirmatory Belgrad TramsSerbiaLack of clarity of the Conclusions Report of the EIB-CM; irregularities of the procurement procedure30/01/2011Closed
06/09/2013AConquerors Christian Foundation-Brupay VentureNigeriaNo cooperation from FI for supporting a commercial transaction13/12/2013Closed
11/10/2012PCorridor Vc-Second PhaseBosnia and HerzegovinaUnfair disqualification from procurement procedure26/10/2012Closed
04/12/2012PCorridor V c Section Vlakovo-Lepenica - Second phaseBosnia and HerzegovinaUnfair tender evaluation19/12/2013Closed
07/09/2012PCorridor Vc and Corridor Vc first phase-NorthCroatiaIrregularities of the procurement procedure02/05/2013Closed
21/10/2013PCorridor Vc section Svilaj-OdžakCroatiaUnfair award of a tender process04/03/2014Closed
15/11/2011PCorridor X Project (E-80) Motorway Phase ISerbiaUnfair handling of procurement procedure 09/12/2013Closed
13/02/2013PCorridor X (E-80) Motorway Phase ISerbiaDelays in evaluation of bids and award of the contract04/03/2013Closed
29/10/2012PCroatian Roads Rehabilitation IICroatiaUnfair tender evaluation 26/02/2014Closed
13/05/2014INACyprus HaircutUnited KingdomAlleged irregularities in the Cypriot Bank haircut22/05/2014Closed
07/04/2014INADerbyshire Incineration PlantUnited KingdomEnvironmental impact of the project07/05/2014Closed
12/07/2012EDTS ExpresswayPolandFailure to comply with environmental law04/03/2014Closed
02/05/2012EEastern Poland Roads Ten-TPolandFailure to mitigate project impacts regarding noise pollution18/01/2013Closed
05/08/2013HEIB Recruitment WebpageUnknownLack of response to job applications06/08/2013Closed
29/10/2013REIB Staff member behaviourGermanyInappropriate behaviour by EIB staff member.05/11/2013Closed
18/06/2013GErronous phone numberLuxembourgTelephone harassment26/06/2013Closed
03/12/2013GErronous phone number - Confirmatory complaint LuxembourgTelephonic error17/12/2013Closed
23/08/2012FEuropean Progress Microfinance FacilityCyprusAlleged unfair refusal of loan application under EIF agreement with the Central Bank in Cyprus15/11/2012Closed
02/06/2014HFailure Follow-upUnknownFailure to reply to enquiry concerning equivalence of academic qualifications28/07/2014Closed
02/10/2014GFailure of reply from intermediary bankSpainFailure of reply from intermediary bank, Spain17/01/2014Closed
04/02/2014HFailure to reply on GRAD applicationUnknownAllegedly false information provided by a personnel representative following requests for information28/04/2014Closed
05/05/2014FFeasibility Study for the Mediterranean Sea Maritime Development CooperationDenmarkUnpaid invoices10/11/2014Closed
13/05/2014FFITAPBelgiumConflict of interest/unfair treatment12/06/2014Closed
29/04/2014INAFood Factory RomaniaRomaniaDamages/enforcement of national judgements15/05/2014Closed
05/09/2011GGEEREF - Barefoot Power UgandaUnfair competition13/12/2012Closed
27/05/2013PHanoi Metro Line CP1VietnamUnfair evaluation of bids27/06/2013Closed
17/05/2013PHanoi Metro Line CP2VietnamUnfair evaluation of bids21/06/2013Closed
11/10/2013PHydro Power Plants RehabilitationUkraineUnfair handling of procurement procedure22/05/2014Closed
19/10/2012EICL Specialty Chemicals R&D (RSFF)SpainNegative environmental impacts of the subsidiary in Spain06/09/2013Closed
22/08/2012FIgape Loan SMEs & Galicia AutomotiveSpainIntermediary's failure to provide explanation on the rejection of a loan 21/02/2013Closed
25/07/2013INAInvestigation Procedure in Case Ref AresSlovakiaN/A08/10/2013Closed
10/10/2012PJER 005/2-02SlovakiaUnfair selection process23/12/2013Closed
20/07/2012PJER 005/2-03 JeremieSlovakiaRejection of application to the Call for Expression of Interest17/05/2013Closed
11/11/2011PJER-002/2IrelandUnfair selection process23/04/2013Closed
04/04/2014FJEREMIEGreeceAlleged slow and improper treatment of loan applications to EIB intermediary Bank30/09/2014Closed
08/07/2014FJessicaPolandNon-payment of construction works by a project Promoter30/09/2014Closed
13/02/2012PLarnaca Sewerage and Drainage I (2006-0155) CyprusUnfair outcome of the procurement procedure02/01/2013Closed
26/05/2012ELarnaca Sewerage and Drainage ICyprusConstruction of a sewerage pumping station close to the complainant’s house.25/02/2014Closed
17/07/2013EMauritius Waste WaterMauritiusNon-respect of security norms.17/09/2013Closed
09/10/2013EMedio Ambiente Water InfrastructureSpainNo proper consultation of the affected public29/11/2013Closed
14/05/2014EMediterranean Railway CorridorSpainFailure to carry out proper consultation and evaluation of impacts11/06/2014Closed
03/02/2011PMoldova European RoadsMoldova, Republic ofDisqualification based on unfair evaluation of bid securities03/07/2013Closed
30/10/2012PMotorway on Corridor 5C - Second HhaseBosnia and HerzegovinaUnfair tender evaluation 28/11/2012Closed
23/11/2013HJob Opportunities Website Issues UnknownEIB recruitment webpage does not provide a list of current vacancies11/12/2013Closed
01/03/2012EMunicipal and Regional Infrastructure LoanSerbiaFailure to comply with the EIB social standards.15/05/2014Closed
07/12/2012EN11-N7 Motorway PPPIrelandToo low traffic flows and low project returns to justify the project.19/12/2013Closed
30/07/2013HFailure to ReplyUnknownAlleged failure of the Bank to reply to the complainant's job applications09/10/2013Closed
24/09/2013ANot updated request United KingdomLack/delays in sending booking document for complainant's accounting22/10/2013Closed
17/07/2014RNuclear engineeringRussian Fed.Criminal activities and corruption in government and administration in the field of nuclear engineering.24/07/2014Closed
28/08/2014RNuisance callsUnknownComplainant receives calls from Francis from EIB NSW.02/09/2014Closed
09/01/2013INAOlkaria I & IVKenyaIranian company in funded projects in Kenya21/01/2013Closed
02/08/2012PONAS IVTunisiaUnjustified retention of bid securities and non-transparent opening of the financial bids 07/02/2013Closed
28/06/2012PONEE - Projet EolienMoroccoBelated publication of a procurement notice03/05/2013Closed
09/05/2014INAOrange Savings AccountTurkeyUnpaid interest20/05/2014Closed
14/10/2013INAOstseebad GöhrenGermanyAlleged social and environmental impact as a result of construction of hillside elevator16/10/2013Closed
03/09/2014HOutstanding PaymentUnknownRequest to communicate the date of payment of invoices that are overdue for a temporary worker23/09/2014Closed
31/07/2013GApplication EIB PrizeGermanyFailure to consider application09/12/2013Closed
11/11/2013RPlan de Saneamiento de AragónSpainBreach of EU Directives19/11/2013Closed
09/05/2012EPoland MotorwaysPolandFailure to comply with the environmental law05/09/2013Closed
03/06/2014INAPoland Roads and MotorwaysPolandAlleged breach of national and EU environmental law; violation of property rights and unfair expropriation of lands10/06/2014Closed
21/05/2013FPoor level of responseUnited KingdomPoor level of response24/05/2013Closed
08/11/2011EPorto De AveiroPortugalImproper design for the extension of the Northern breakwater of the Porto de Aveiro with important environmental impacts.12/10/2012Closed
17/02/2014FPost-Tsunami Line of CreditSri LankaPotential unfair treatment08/04/2014Closed
16/01/2014GProgramme CIPFranceInappropriate functioning of an EIF guarantee program 16/07/2014Closed
13/02/2014PPublic Sector Research and Development SerbiaIrregularities in a procurement process26/05/2014Closed
16/07/2013EPuerto SevillaSpainNegative environmental impacts of the deep dredging of Guadalquivir river07/07/2014Closed
22/10/2013ERailroad Gilje-ParacinSerbiaConcerns regarding the expropriation of land 23/12/2013Closed
11/06/2013HRecruitment ProcessBulgariaExplanation refusal for not shortlisting for vacancy25/06/2013Closed
07/06/2013GRenewable Energy LebanonLebanonFailure to reply18/06/2013Closed
06/07/2012ERivne-Kyiv High Voltage LineUkraineFailure to comply with EIB's project cycle; failure to provide reliable and updated access to environmental information14/01/2013Closed
10/08/2010PRoad Rehabilitation Federation BIHBosnia and HerzegovinaUnfair handling of procurement procedure by the promoter12/06/2013Closed
21/06/2013FRoads Rehabilitation VIRomaniaPoor quality of works for the rehabilitation of DN14 Sighisoara - Medias - Sibiu 23/12/2013Closed
27/05/2011PRéseau Ferroviaire rapideTunisiaUnfair handling of procurement procedure Lot Genie Civil04/09/2013Closed
12/04/2011PPublic Sector Research and Development SerbiaUnfair disqualification from tendering procedure21/12/2012Closed
02/09/2013GSolar PlantsCroatiaThe Croatian regulatory framework is not conducive for the construction of solar plants28/10/2013Closed
08/07/2010PSolid waste treatment Plant BulgariaUnfair disqualification from procurement procedure.11/12/2012Closed
13/01/2013PSorek Desalination ProjectIsraelDiscrimination and non-transparent procedures 28/02/2013Closed
04/04/2013PSouth Lebanon Waste WaterLebanonToo restrictive tender parameters15/04/2013Closed
19/05/2014PSvilaj BridgeCroatiaBreach of transparency and confidentiality in the procurement procedure06/08/2014Closed
22/10/2013PSupport to Non-Revenue Water Reduction in BulgariaBulgariaIrregularities in a procurement process18/06/2014Closed
07/10/2012HTaxation ConsultantUnknownAlleged EIB's failure to provide an external consultant with requested taxation information in relation to his contract24/01/2013Closed
16/07/2013ETerminal Contenedores CadizSpainEnvironmental issues related to the new container port terminal21/11/2013Closed
03/01/2012ETerminal Contenedores CadizSpainConcerns regarding Environmental and social impacts of the New Container Terminal project, in particular the selection of alternatives.12/01/2012Closed
09/01/2012PTES-Thermal Power Plant SostanjSloveniaAlleged breach of EU acquis in the field of procurement 12/12/2013Closed
09/01/2012FTES-Thermal Power Plant SostanjSloveniaMismanagement of the project; alleged failure to comply with national law concerning the profitability of the projectFollow Up
19/05/2014FToruń BridgePolandInappropriate financing decision, negatively impacting national debt, in breach of national legislation.25/07/2014Closed
14/12/2012ETransit Roads V Lot 17BulgariaPoor quality of works in project implementation, excessive delay.18/06/2014Closed
18/11/2013FUnfair dismissalUnited KingdomFailure to ensure compliance with the Bank’s policies in staff code of conduct matters25/06/2014Closed
13/04/2012PValencia Centros Escolares II - 1 and II-2SpainEducational facilities have become substandard and inadequate since the construction of the School in 1980 02/11/2013Closed
13/04/2012EValencia Centros Escolares II-1 and II-2SpainEducational facilities have become substandard and inadequate since the construction of the School in 198011/02/2013Closed
14/03/2012EWaste Disposal PlantCroatiaNegative environmental impacts and illegal project site.28/06/2013Closed
22/11/2013PWater and Sanitation Bosnia and HerzegovinaProcurement process not transparent20/03/2014Closed
07/08/2014INAWeb Slot ItaliaItalyLack of maintenance of slot machines’ system  18/08/2014Closed
30/09/2011ERoads Rehabilitation VIRomaniaOverflooding rainwarer following road rehabilitation and failure to comply with environmental protection law. 25/01/2013Closed
18/05/2011EKTK Motorway PPPGreeceBreach of EU and national law in the field of Environment; negative social impact of the project27/12/2013Closed
02/05/2011EPortuguese Dam ProgramPortugalConcerns about the financial and technical viability of the project, negative environmental impact of the project, breach of the EIB social standards13/07/2011Closed
14/07/2010EEcocimento Fibre CementMozambiquePurchase of asbestos contaminated property due to non-compliance of project promoter with objectives of an earlier EIB loan. 28/07/2010Admissibility
06/07/2010EGipuzkoa Waste ManagementSpainAlleged negative impact of the Gipuzkoa Waste Management 12/03/2014Closed
14/05/2008CEIB BondsItalyAlleged poor performance of an investment in EIB bonds, lack of information in Italian on the EIB website23/12/2008Closed
21/01/2009CISK bond GermanyFailure to credit the complainant’s bank account with the principal and interest amounts in respect of ISK bond24/03/2009Closed
05/01/2010CEIB BondsSpainAlleged failure to provide adequate information on EIB bonds17/06/2011Closed
18/06/2010CEIB BondsSpainAlleged failure to provide adequate information on EIB bonds10/08/2011Closed
15/09/2010CEIB BondGermanyAlleged failure to pay the correct interest of the EIB bond 09/12/2010Closed
25/04/2011CISK BondsUnited StatesLack of payment of interest and principal of a matured bond issued by EIB23/09/2011Closed
22/09/2011CEIB BondsGermany, SpainAlleged failure to provide adequate information on EIB bonds29/03/2012Closed
08/02/2012CEIB BondsGermanyAlleged failure to pay the correct interest of the EIB bond21/03/2012Closed
28/02/2010EBelgrade Urban Renewal - Vladimir MiljkovicSerbiaNon-compliance with EIB environmental policies. 17/10/2010Closed
01/03/2010EBelgrade Urban RenewalSerbiaNon-compliance with EIB environmental policies. 07/10/2010Closed
02/12/2009EBujagali HydroelectricUgandaFailure to meet European development objectives, to assess the economic and environmental soundness of the project, to guarantee fair compensation to affected communities and to ensure the implementation of the mitigation measures05/09/2012Closed
12/05/2009EMoSE VeniceItalyBreach of EU acquis in the fields of public procurement and environment an irregularities in the management of the project.19/03/2010Closed
04/09/2014PWestmetroFinlandUnfair procurement procedure 09/10/2014Closed
10/10/2014PWater and SanitationMontenegroInconsistent and irregular procedural requirements13/12/2013Closed
19/09/2013PWater and Sanitation RSBosnia and HerzegovinaUnfair and unjustified cancellation of procurement procedure12/12/2013Closed
06/08/2013PElectricity TransmissionEgyptInability to adjust the offer after winning the bid.27/12/2013Closed
23/07/2013PSofia Municipal Waste ProjectBulgariaUnfair handling of procurement procedure27/12/2013Closed
10/05/2013PCroatian Roads Rehabilitation IICroatiaAlleged unclear grounds for not accepting tender09/12/2013Closed
10/05/2013PRoads Rehabilitation IICroatiaUnclear grounds for not accepting tender.09/12/2013Closed
14/08/2012PMunicipal WaterSerbiaDisagreement with a tender evaluation report for which the Bank has issued an objection.27/08/2012Closed
29/06/2012PRailways Rehabilitation IISerbiaAlleged irregularities in the evaluation of the bids 27/09/2012Closed
19/05/2012PSorek Desalination PlantIsraelNon-satisfaction with the EIB-CM Conclusions 04 /05/2012; new information.27/09/2012Closed
13/04/2012PMombasa-Nairobi Transmission LineKenyaUnfair tender evaluation 07/06/2012Closed
19/10/2010ETorún BridgePolandBreach of EU environmental legislation 29/07/2011Closed
03/03/2010GArcelor Mittal Steel product and processing R&D Facility ProjectUnknownInadequate EIB assessment of of alternative sources of funding for the project breach of statutory provisions12/10/2010Closed
08/09/2010GArcelor Mittal Steel product and processing R&D Facility ProjectUnknownInadequate EIB assessment of of alternative sources of funding project - breach of statutory provisions.19/11/2011Closed
05/05/2009ESlovak Motorways (PPP) D1 Phase I SlovakiaAlleged breaches of EU and national law concerning the environmental impact assessment of Turany-Hubova section of the project Slovak Motorways (PPP) D1 Phase I; alleged breaches of the EIB’s Statement of Environmental and Social Principles and Standards in the appraisal of the contested project17/11/2009Closed
29/03/2011ASouth Poland CHP, Bielsko-BialaPolandRefusal to release environmental information20/09/2011Closed
07/02/2011EWarsaw Ring RoadPolandBreach of EC lawand EIB Environmental policies. 14/11/2011Closed
29/04/2011EBucharest Metro Line 5RomaniaUnfair expropriation for site organization.29/03/2012Closed
04/05/2011ECorridor 10 Highway E-75SerbiaSuspected breach of national law and EIB policies regarding public consultation and selection of alternatives25/07/2012Closed
27/05/2011EEurasia TunnelTurkeyConcerns about the financial viability and the negative environmental impact of the project.12/09/2012Closed
16/09/2010EScottish & Southern RenewablesUnited KingdomThe project would be non-compliant with the EU Birds and Habitat Directives30/09/2010Admissibility
14/07/2010ENoise pollution caused by the new EIB/EIF BuildingLuxembourgNoise pollution from machinery on EIB/EIF building.27/10/2010Closed
29/07/2010ENoise pollution caused by the new EIB/EIF BuildingLuxembourgNoise pollution from air transformer pumps on EIB/EIF building27/10/2010Closed
10/07/2010EMotorway A-2, ConfirmatoryPolandInappropriate and insufficient expropriation procedures30/09/2010Closed
22/02/2010EM11 Gorey to Enniscorthy RoadIrelandInaccurate traffic data forecasts for project justification.for the preparation of the project’s Environmental Impact Assessment (EIA) 07/05/2010Closed
15/01/2010EDTS Expressway IIPolandBreach of EU environmental legislation 25/08/2010Closed
04/11/2010AEirgrid East-West Interconnector TEN-EIrelandUnfair refusal to provide access to information related to the project15/06/2011Closed
08/06/2010AGilgel Gibe 3 - CRBMEthiopiaLack of transparency in the appraisal procedure22/06/2010Admissibility
03/05/2012AThermal Power Plant SostanjSloveniaFailure to reply to a request for a disclosure of board documents. 22/05/2012Closed
08/02/2010ASpyridon Grammenos GreeceFailure to reply to a request for information on financing possibilities22/02/2010Closed
20/10/2009ASlovak Motorways (PPP) D1 Phase 1SlovakiaAllegedly unfair refusal to provide access to documents pertaining to the Slovak Motorways D1 Phase 1 Project 08/01/2010Closed
24/02/2009ABujagali-hydroelectricUgandaFailure to provide access to the documents related to the project.29/05/2009Closed
30/01/2009AJaspers, request for disclosure of documentsPolandFailure to reply12/03/2009Closed
18/10/2010AJeremie 002/2 Financial Instrument RomaniaRejection of NCH' expression of interest for JER-002/2 Financial Instrument18/08/2011Closed
14/08/2008ESonae NovobordSouth AfricaConcern about poor and insufficient environmental and social impact assessment. 10/11/2008Closed
04/03/2009EGilgel Gibe III DamEthiopiaNegative environmental and social impact30/07/2009Closed
19/03/2009EGazela BridgeSerbiaNegative social impact of the project.04/06/2009Closed
31/08/2009EPetronorSpainEIB's financing to a Borrower which had allegedly breached EU and domestic environmental law prior to the contested project.09/11/2009Closed
26/11/2009EZadar PortCroatiaUnfair expropriation of land10/06/2010Closed
03/12/2009EMotorway A-2PolandBreach of EC and Polish environmental legislation17/06/2010Closed
11/12/2009EBarro Blanco HydroelectricPanamaNon-Compliance with the additionality principle of the Clean Development Mechanism, lack of adequate consultation and assent of indigenous communities, allegedly negative environmental and social impact of the project, allegations concerning the National Authority of Environment of the Republic of Panama.02/08/2010Closed
24/09/2010EAsturias Waste ManagementSpainThe project would not respect the acquis communautair on waste management. 11/03/2011Closed
28/09/2010EBrenner Base TunnelAustriaRequest for comprehensive EIA29/12/2010Closed
14/12/2010EDISI - AMMAN WATER CONVEYORJordanUnspecified22/12/2010Closed
09/03/2010EBTA Toll RoadDominican RepublicViolations of local law and EIB rules on land expropriation.07/04/2011Closed
12/12/2011ESTEG - Sousse Power PlantTunisiaInadequate expropriation12/07/2012Closed
01/07/2009GCombined Cycle Power Plant VloreAlbaniaUnfair evaluation of bids – non-compliance with applicable regulatory framework.09/09/2009Closed
04/06/2009GPT PortugalPortugalNon eligible finance for project in the Portuguese IT network sector. 06/09/2009Closed
19/08/2010GAPI CapitalZambiaIrregularities at EIB partner bank in Zambia.06/10/2010Closed
14/04/2011GEnergie HoldingCzech RepublicPotential incompatibility of State aid27/07/2011Closed
07/07/2011GRabobank Loan for SME IIINetherlandsRabobank Loan for SME III16/09/2011Closed
03/10/2011GRehabilitation Romanian National RoadsRomaniaPoor quality of the works performed for rehabilitation of Romanian national roads20/10/2011Closed
13/02/2010HDiversity PolicyUnited KingdomAllegely unfair language requirement for an advertised internship 29/04/2010Closed
11/09/2010HRejection of RequestsBulgariaAlleged discrimination in the recruitment process24/11/2010Closed
24/09/2010HRejection of job applicationUnknownAlleged non-disclosure of the reasons of disqualified job application22/12/2010Closed
20/12/2010HRejected job applicationsUnknownAlleged unfair evaluation of the candidature14/01/2011Closed
04/04/2011HEIB internship vacancy UnknownAlleged failure to provide reasons for the rejection of an internship application11/04/2011Closed
20/01/2011HProgress of a job selectionUnknownAlleged unfair evaluation of the candidature02/02/2011Closed
14/04/2011HChild AllowanceUnknownAlleged error in the paid family allowance of an EIB staff22/06/2011Closed
04/04/2012HPrivacy BreachUnknownAlleged breach of recruitment information system28/06/2012Closed
25/02/2009RInsurance companyBrazilEmbezzlement19/03/2009Closed
27/03/2009RForte Sao JosePortugalSupport and legitimacy of Portugal's possessions.27/03/2009Closed
06/05/2009RRoad Rehab VIRomaniaIrregularities concerning the tendering procedure for the award of LOT B of the Road Rehabilitation VI Project.15/05/2009Closed
11/05/2009RFEDER RoubaixFranceInappropriate project implementation. 16/06/2009Closed
04/09/2009RNissanAustraliaUnavailability of replacement Keyless remote system.18/09/2009Closed
11/10/2009RYahoo!United KingdomFraud with regard to e-mail account.22/10/2009Closed
14/10/2009RVerizonUnknownFailure to provide access to DSL service.27/10/2009Closed
16/09/2009RAnonymusLuxembourgProtest against the outmoe of a recruitment process for medical service at the EIB25/10/2009Closed
25/10/2009RUSA LoanUnited StatesTransfer of a loan to a US account.06/11/2009Closed
04/11/2009RGas Duct TAP ProjectItalyIrregularities in the project's implementation18/11/2009Closed
18/01/2010RClergy abuseIrelandNo basis for paying compensation to clergy abuse victims.26/01/2010Closed
04/02/2010RBanksRomaniaRefusal to have start up finance.18/02/2010Closed
08/02/2010RAccidentGreeceUnlawful behaviour by Greek police after accident.22/02/2010Closed
21/02/2010RCentral HeatingBulgariaUnspecified allegations08/03/2010Closed
17/02/2010RWestinghouseAustraliaFaulty StoveTop03/03/2010Closed
20/05/2010Rwebsite serviceUnknownCriticises EIB's own achievements as on EIB's website.07/06/2010Closed
30/06/2010RStavrosos AlbanisGreeceManagement of structural funds14/07/2010Closed
23/07/2010RAnimal carcassesFinlandUnspecified re. animal carcasses06/08/2010Closed
03/08/2010Rverification of the identify of "EUIP BANK PLC"FranceVerification of the identify of a person seeming to represent "EUIP BANK PLC" for reception of an inheritance18/08/2010Closed
05/09/2010RSlovak-Czeck Crimes and MisdemeanoursCzech RepublicConcerning dmages paid for alleged crimes.17/09/2010Closed
21/10/2010RExtortion by banksItalyExtortion by banks08/11/2010Closed
18/11/2010RIvory Coast and Mr. Camara MoussaSwitzerlandConcerns regarding the political situation in Ivory Coast and discrimination by Swiss banks.17/01/2010Closed
17/11/2010RAdministrative Proceedings against Tunisian banksTunisiaInforming about administrative proceedings against Tunisian banks01/12/2010Closed
16/11/2010RRaiffeisenbankBulgariaDispute concerning interest rates with Raiffeisenbank, on EIF intermediated funds.16/12/2010Closed
18/11/2010RProblems with Psychiatrists, OradeaRomaniaProblem with psychiatrists in Romania03/01/2011Closed
03/01/2011RComputerisation Land RecordIndiaDifficulty in viewing of own registration of Computerised Land Record14/02/2011Closed
14/01/2011RBNP Paribas FortisBelgiumRefusal of BNP Paribas Fortis to be connected to PC Banking28/01/2011Closed
16/02/2011Ranti american sentiment in the Italian banking system United StatesRefusal of being granted credit02/03/2011Closed
04/03/2011ROntario AwardsCanadaRefusal to be awarded the "Order of Ontario"31/03/2011Closed
28/04/2011RResidence permitLuxembourgRefusal of a residence permit by the Luxembourg authorities12/05/2011Closed
18/10/2011RLGV Maroc Kenitra-TangerMoroccoUnlawful/unfair expropriation03/11/2011Closed
06/01/2012RIberdrola BankSpainMoney unlawfully taken out of Santander account by Iberdrola bank, Spain01/02/2012Closed
02/05/2012RMenengai Phase I GeothermalKenyaViolation of fundamental human rights16/05/2012Closed
27/04/2012RZadar New PortCroatiaIrregularities in the prequalification for the contract tender15/05/2012Closed
01/12/2010GAfricap Investment FundMozambiqueMismanagement of the fund and of participated banks.
02/12/2008PRoads Rehab VI I - 6R2RomaniaIrregularities in the handling of the tendering procedure for Lot A – Contract 6R2, Denial of justice28/06/2009Closed
04/11/2011EInfrastructuras de la Nueva Dársena de CartagenaSpainConcerns about the startegic environmental impact evaluation studies17/11/2011Closed
02/12/2008PEskisehir Water SupplyTurkeyUnfair rejection of a Letter of Credit from the utility in the tender procedure06/03/2009Closed
11/02/2009PChemins de Fer de Roumanie CNCFRomaniaUnfair evaluation of bids28/04/2009Closed
07/05/2009PMontenegro Perucica Spare Runner ProjectMontenegroUnfair evaluation of bids - non-compliance with applicable regulatory framework.11/05/2009Closed
15/05/2009PRoad Rehab VI II - 6R6RomaniaIrregularities in the handling of the procurement procedure. 12/03/2010Closed
04/08/2009PTurkish Education Framework Project BTurkeyUnfair bid evaluation 23/02/2010Closed
08/06/2009PEnfidha HerglaTunisiaBreach of EU and national law as well as EIB standards concerning the environmental impact assessment of the Project.01/09/2009Closed
31/07/2009PLibanconsultingLebanonIrregularities in the handling of procurement procedure.12/08/2009Closed
17/06/2009PTransit Roads V Lot No 22ABulgariaIrregularities in procurement procedure 01/02/2010Closed
24/08/2009PEIS SMELoansIrelandConcerns over the administration of EIB SME funds in Ireland16/09/2009Closed
24/06/2009PMotorway Corridor 5cBosnia and HerzegovinaUnfair exclusion from Pre-Qualification phase25/01/2010Closed
20/07/2009PAES SONELCameroonNon compliance with Procurement procedures11/11/2009Closed
03/08/2009PMotorway Corridor Vc IIBosnia and HerzegovinaUnfair rejection of the bid.12/10/2009Closed
05/08/2009PRadiotherapy ProjectTunisiaUnfair handling of procurement procedure. 13/10/2009Closed
15/09/2009PMulti-Sector Framework ContractsGermanyUnfair exclusion from the tender procedure 24/03/2010Closed
05/11/2009PAutoroute Sfax-GabesTunisiaNon-compliance with the Procurement Procedures18/05/2010Closed
05/11/2009PAutoroute Sfax-GabesTunisiaNon-compliance with the Procurement Procedures15/03/2010Closed
09/11/2009PBelgrad TramsSerbiaUnfair handling of procurement procedure.21/05/2010Closed
10/11/2014PGas transmission System - ZagrebSerbiaUnfair exclusion from the tender evaluation 22/01/2010Closed
04/11/2009PZadarCroatiaUnfair prequalification.22/01/2010Closed
05/01/2010PBelgrad Urban RenewalSerbiaNon-compliance of the tender procedure with tender documentation.22/09/2010Closed
01/04/2010PRehabilitation of the main traffic nodes - SofiaBulgariaIncompatibility of State aid granted to the Litoměřice Geothermal Power Plant Project
03/02/2010PHigh Speed TrainTurkeyUnfair handling of procurement procedure 08/04/2010Closed
04/02/2010PRegional Railway ProjectBosnia and HerzegovinaIrregularities in the Procurement Procedures.02/09/2010Closed
23/06/2010PRoads and Bridges RehabilitationSerbiaAlleged unlawful qualification procedure 10/05/2011Closed
22/07/2010PRoxana Cosma Medica M3RomaniaUnjustified cancelling of the Tender 16/05/2011Closed
27/07/2010PSava BridgeSerbiaIrregularities during prequalification process16/09/2010Closed
24/09/2010PElectric Power Reconstruction IIBosnia and HerzegovinaAllegedly unfair exclusion from the tender procedure15/07/2011Closed
21/09/2010PBarcelona TurismeSpainAlleged unpaid invoice by the EIB08/11/2010Closed
05/11/2010PVoiries Prioritaires VTunisiaAlledgedly unfair disqualification from the tender procedure09/08/2011Closed
05/11/2010PEMS Electricity Network UpgradingSerbiaInappropriate evaluation criteria of the tender19/11/2010Closed
15/02/2011PRailways Rehab Project on Corridor IV RomaniaClarification regarding the language used in the tender procedure; corcerns over the duration of the tender period15/04/2011Closed
26/04/2011PYönsisTurkeyirregularities in the procurement procedure26/11/2011Closed
28/05/2011PSorek Desalination PlantIsraelDiscrimination and non-transparent procedures 08/05/2012Closed
26/09/2011PUnpaid invoiceUnited StatesUnpaid invoice26/10/2011Closed
31/05/2011PRoad Rehabilitation Federation BIHBosnia and HerzegovinaIrregularities in the procurement procedure11/05/2012Closed
26/05/2011PNiksic Wastewater Treatment PlantMontenegroChallenging the contract award decision for the design and construction of the wastewater treatment plan30/05/2011Closed
12/07/2011PAssainissement du site Taparura TunisiaUnfair tender procedure30/08/2011Closed
23/09/2011PMalawi Peri-Urban Water and SanitationMalawiAlleged excessive and discriminatory standards for the tendered goods 01/02/2012Closed
22/12/2011PIstanbul-Ankara Railway Tranche BTurkeyIrregularities in the procurement procedure 15/03/2012Closed
24/09/2014FJEREMIE CyprusAllegedly unfair handling of loan applications by intermediary bank31/05/2016Closed
08/10/2014FJEREMIECyprusAllegedly unfair implementation of JEREMIE Programme in Cyprus01/12/2014Closed
04/10/2013P Call for the Expression of Interest nr. WB EDIF/ENIF/2013 Croatiaunfair evaluation and inappropriate explanation on the reasons for not being shortlisted for the next stages of the selection of the Fund Manager. 27/11/2013Admissibility
20/10/2011ENFC Forestry ProjectUgandaForced eviction, compensation and/or resettlement issues in a New Forest Company project.20/11/2014Closed
28/02/2011ETEŠ-Thermal Power Plant SostanjSloveniaAlleged non-compliance of the project with EIB environmental standards and proceduresInvestigation
04/03/2011ESubconcessao Do Pinhal InteriorPortugalFailure to comply with the EU environmental law08/06/2012Investigation
28/03/2011EPanama Canal ExpansionPanamaNegative environmental impact of the project – alleged non-technical viability of the project05/11/2012Investigation
23/09/2011EBelgrade By-PassSerbiaThe expropriation process at Batajnica Loop highway bypass construction project in Belgrade, Serbia - compliance of the Project with national law and EIB social standards.09/03/2015Closed
06/03/2013EMariscina County Waste ManagementCroatiaNegative environmental impactsConsultation
22/03/2013EHighway Interchange Petlovo BrdoSerbiaAllegedly negative environmental impact of the project21/11/2013Closed
05/08/2013EValencia Centros Escolares II - 2 SpainAlleged failure to monitor project implementation 19/12/2014Closed
03/09/2013ESecondary and Local Roads ProgrammeAlbaniaViolation of expropriation law.03/09/2013Admissibility
04/09/2013EValencia Centros Escolares II - 2 SpainAlleged failure to monitor project implementation 19/12/2014Closed
24/10/2013EElectricity Network UpgradingPalestineHealth and environmental impacts arising from the construction of a 161kV substation23/12/2014Closed
04/12/2013ECastor Underground Gas Storage (TEN) SpainBreach of EU Directives in the construction of natural gas storage facility and ancillary facilitiesConsultation
21/01/2014EAES Sonel - Electricity SupplyCameroonFailure to assess core labour issues and failure to report on environmental and social impacts.16/12/2014Closed
22/01/2014ERoute E420 Frasnes-Bruly RTEBelgiumMissing study of alternatives, efficiency and relevance of the projectAssessment
28/01/2014EValencia Centros Escolares II - 2 SpainAlleged failure to monitor project implementation 06/02/2015Closed
03/03/2014EBelgrade BypassSerbiaNegative environmental and economic impacts of the Petlovo Brdo Interchange, part of the Belgrade Bypass Project27/12/2016Closed
17/06/2014EFier BypassAlbaniaUnfair expropriation and compensation values 31/07/2015Closed
16/07/2014EOlkaria AKenyaFailure to adequately implement the Resettlement Action Plan; alleged forced evictionFollow Up
01/08/2014EOlkaria BKenyaFailure to adequately implement the Resettlement Action Plan; alleged forced evictionFollow Up
21/09/2014EEMS Electricity Network UpgradingSerbiaAllegedly outdated project documentation; allegedly negative environmental (health/safety) impacts of the projectInvestigation
07/10/2014EMunicipal and Regional Infrastructure LoanSerbiaAllegedly negative impact of the project on local business20/04/2015Closed
04/04/2012FAutoroute Sfax-GabesTunisiaCost overruns due to delays, omissions and administrative activities of the Tunisian authorities24/04/2012Admissibility
30/04/2013FSulina Canal Bank ProtectionRomaniaAlleged failure of the promoter to respect and implement an international arbitrage decision31/03/2015Closed
17/05/2013FFeasibility Study & DesignsGeorgiaBreach of EU 2012 PRAG; alleged market distortion15/05/2015Investigation
24/06/2013FVoiries Prioritaires V - Turki/Nabeul HighwayTunisiaUnfair cancellation of construction contract27/12/2014Closed
16/01/2014FCastor Underground Gas StorageSpainGovernance of the EIB's economic and promoter due diligenceAssessment
18/09/2014GRenewable EnergyIrelandFailure to comply with the EU environmental law and EIB standards Follow Up
08/10/2014GSolventure Project GreeceGreeceFailure to comply with the EIB lending policies 28/11/2014Closed
19/02/2013PWater and Sanitation RSBosnia and HerzegovinaUnfair evaluation of tender.05/03/2013Admissibility
04/04/2013PRailways Rehabilitation II SerbiaAllegedly unfair tender specifications04/04/2013Admissibility
17/05/2013PCorridor X (E-80) Motorway Phase I SerbiaAlleged breach of EIB standards in the field of procurement (national law and EIB GtP)19/12/2014Closed
23/07/2013PBursa Wastewater IITurkeyAlleged irregularities in a procurement process24/03/2015Closed
18/09/2013PEmergency Flood Relief and Prevention Bosnia and HerzegovinaAlleged irregularities in a procurement process11/12/2014Closed
27/09/2013PWater Supply and SanitationBosnia and HerzegovinaUnfair disqualification of bid.17/10/2013Admissibility
22/10/2013PSeychelles Water and Sanitation SeychellesAlleged irregularities in a procurement process24/03/2015Closed
18/03/2014PRailways Rehabilitation II Bosnia and HerzegovinaUnfair evaluation of the tendersInvestigation
24/03/2014P Water and Sanitation RSBosnia and HerzegovinaUnfair handling of tender procedure by the Contracting Authority
22/04/2014PMoldova Roads IIMoldova, Republic ofBreach of EIB procurement standards; lack of transparency by Contracting Authority14/07/2016Closed
18/06/2014PWater and Sanitation RS - PaleBosnia and HerzegovinaUnfair disqualification of bid. 18/06/2014Admissibility
21/07/2014PWater Infrastructure Modernisation II-AGeorgiaUnfair handling of tender procedure by the Contracting Authority Consultation
31/07/2014PWater Infrastructure Modernisation II-BGeorgiaUnfair handling of tender procedure by the Contracting Authority Consultation
15/03/2012PIrmak-Zonguldak Railway Rehabilitation ProjectTurkeyDiscrimination and other malpractices in the tendering procedure03/12/2015Closed
09/05/2012EAmbatovy Nickel ProjectDisappearance of bees; environmental and social impacts of the plant not properly mitigatedConsultation
22/04/2013HEIB WebsiteUnknownTechnical problems with the EIB online recruitment application06/05/2013Closed
17/11/2014EGroupe OCP – ModernisationMoroccoAlleged irregularities in recruitment programme11/12/2014Closed
14/11/2014GEIB SwitchboardLuxembourgUnfriendly behaviour by switchboard operator19/12/2014Closed
15/12/2014FEIF Intermediary BankBulgariaAlleged non-compliance of the EIF's intermediary bank with the Guarantee Agreement and the credit contract provided under the SME Guarantee FacilityFollow Up
03/12/2014PRéhabilitation UrbaineTunisiaAlleged domestic preference.28/07/2015Closed
30/12/2014ECairo Metro Line 3 (Phase 3)EgyptNegative impacts of the project28/04/2015Closed
24/12/2014PPublic Sector Research and DevelopmentSerbiaUnfair evaluation of tender19/06/2015Closed
12/01/2015EVladivostok CHP ProjectRussian Fed.Alleged negative environmental effects24/04/2015Closed
16/01/2015GMicrobial Fuel CellUnknownConfidential24/03/2015Closed
23/03/2015CValue EIB BondsItalyOperation Change Value21/04/2015Closed
25/03/2015HApplications FeedbackUnknownNo feedback received for several applications13/05/2015Closed
27/03/2015HRecruitment ProcessUnknownNon-reimbursement of recruitment expenses08/04/2015Closed
17/04/2015GELENA/EIB InitiativeGreeceUnfair rejection in evaluation process06/07/2015Closed
22/04/2015EELENA Environmental ImpactSwedenFinancial and safety aspects of the project13/05/2015Closed
22/04/2015ETermovalorizzatore di FirenzeItalyNon-compliance with environmental policies13/05/2015Closed
28/04/2015PHanoi Pilote Light Metro LineVietnamTender Procedure13/05/2015Closed
28/04/2015HRecruitment ProcessUnknownUnfair treatment in the recruitment process27/05/2015Closed
06/05/2015HDeadline for VacancyUnknownPosition advertized on but not open on the EIB website13/05/2015Closed
20/05/2015EVasilikos-Western Nicosia Conveyor Water SupplyCyprusConcerns regarding water management04/06/2015Closed
09/06/2015RHigh Speed TrainItalyNegative Impact of Project12/06/2015Closed
15/06/2015RLoan BNDE/BEIMoroccoMaterial prejudice against the complainant resulting from a financial intermediary.15/06/2015Closed
19/06/2015HRecruitment ProcessUnknownFailure to reply26/06/2015Closed
22/06/2015INAFrankfurt Airport A380 ExtensionGermanyNegative environmental impact24/06/2015Closed
27/01/2015EMediterranean Railway CorridorSpainFailure to carry out proper consultation and evaluation of impacts 21/12/2015Closed
05/02/2015FTransmission Line YacyretaParaguayAlleged irregularities in the monitoring of the EIB loan21/10/2016Closed
02/03/2015GCastilla y Leon Loan for SMEs and Mid-CAPSpainRejection of an application for an allocation under the Castilla y León Loan for SMEs and Mid-Caps24/07/2015Closed
05/03/2015EMallorca HospitalSpainNegative impact on the natural and historical landscape02/06/2016Closed
01/04/2015PKataniceva ReconstructionSerbiaTender Procedure04/08/2015Assessment
15/04/2015PRetention Amount, Serajevy BypassBosnia and HerzegovinaThe company has not been paid
13/05/2015FWAT SAN RSBosnia and HerzegovinaImplementation issues04/08/2015Investigation
27/05/2015PAutoroute Sfax-GabesTunisiaUnjustified delays04/08/2015Assessment
21/05/2015ETermovalorizzatore di FirenzeItalyAllegations concerning the environmental impact (i) and governance aspects (ii) of the projectInvestigation
09/06/2015HFeedback on Selection ProcessUnknownLack of feedback on selection process13/08/2015Closed
17/06/2015HChild AllowanceUnknownNon-respect contractuel du versement des allocations familiales par un membre du personnel de la Banque 30/10/2015Closed
14/07/2015FJEREMIEBulgariaRejection of an investment application26/04/2017Closed
24/06/2015FConditions for funding SMEsCyprusAlleged unfair conditions for funding SMEs03/08/2015Closed
19/05/2009ENuweiba Power Plant ProjectEgyptNegative environmental and social impact of the project26/04/2010Closed
31/08/2009RPetronorSpainNegative environmental impact of the project31/08/2009Closed
20/05/2015EA4 Motorway Zgorzelec - KrzyowaPolandNegative social impact and non-compliance with national applicable law16/12/2016Closed
28/04/2015FTransmission Line YacyretaParaguayAlleged irregularities in the monitoring of the EIB loan30/09/2015Closed
05/11/2015ED4R7 Slovakia PPPSlovakiaFailure to assess governance aspects of the project as well as environmental and social impacts04/05/2017Closed
18/08/2015ESofia Municipal Infrastructure BulgariaSocial and environmental due diligence; insufficient planning04/05/2017Closed
07/02/2017FInnovFinLuxembourgUnfair evaluation; EIF's failure to meet InnovFin objectivesAssessment
06/01/2017EJASPERS - Ljubiljana Wastewater Collection & TreatmentSloveniaAlleged that the project is harmful and risky for environment; irrational spending of public funds29/06/2017Closed
09/01/2017EGeorgia East-West HighwayGeorgiaLack of compensation Assessment
18/01/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
27/01/2017ENenskra HPPGeorgia Inadequate assessment of natural geological hazards 02/03/2017Closed
27/01/2017EArmenia M6 Interstate RoadArmeniaSocial impacts of road constructionFollow Up
06/02/2017EAutoroute A45 PPPFranceNon-compliance with applicable regulatory framework29/03/2017Closed
04/01/2017FPAROSENI Power PlantRomaniaAllegations of payment default by the beneficiaryInvestigation
30/01/2017GLoan RefusalFranceLoan refusal24/02/2017Closed
15/01/2017HSelection Process 102785-103153-103378UnknownUnfair treatment in the selection process and lack of transparency 10/05/2017Closed
19/01/2017HFailure to ReplyUnknownAbsense of reply following 2 job applications20/02/2017Closed
03/02/2017HSelection Process 103444 UnknownLack of transparency of the EIB recruitment campaignFollow Up
12/01/2017PSao Paulo Rolling StockBrazilUnfair disqualification of the bidderInvestigation
03/02/2017PWater and Sanitation Federation BIHBosnia and HerzegovinaUnfair disqualification of the bidderAssessment
02/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
28/12/2015AETAP South Tunisian GasTunisiaFailure of the EIB to provide access to documents related to the projectInvestigation
17/12/2015ETrans Adriatic PipelineGreeceNegative environmental and social impactsFollow Up
04/01/2016HRecruitment of traineesUnknownDiscrimination during recruitment process28/01/2016Closed
15/12/2015PPublic Sector Research and Development SerbiaAppeal for permission to purchase Apple computers for Serbian CERN scientists under Public Sector Research and Development Loan from the EIB05/02/2016Closed
14/12/2015PPublic Sector Research and DevelopmentSerbiaUnfair evaluation of the tenders01/07/2016Closed
08/01/2016ERocade Extérieure du Grand TunisTunisiaIrregulatities in the selection of land for the project and applicable zoning permits30/05/2017Closed
11/01/2016HCode of conductUnknownUse of work e-mail for messages in a personal conflict & allegations of faulse declarations15/03/2016Closed
12/01/2016PNepal Power System ExpansionNepalIrregularities in the evaluation of the tender 31/03/2016Closed
10/02/2016CISK Bonds GermanyNo satisfactory answer neither from the intermediary bank nor from the custody organization19/09/2016Closed
16/02/2016GTransparency PolicyUnknownNon-compliance of the EIB Transparency Policy with EU and international law of access to informationInvestigation
02/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
07/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
07/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
07/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
14/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
14/09/2016PWater and Sanitation RSBosnia and HerzegovinaProcurement / Unfair disqualification of the tender04/05/2017Closed
22/09/2016GLoans to social enterprisesGreeceNegative response following a loan application13/02/2017Closed
13/09/2016GFailure to ReplyFranceLack of response from the Bank following a loan application23/12/2016Closed
28/09/2016ECA CCFL Reventazon HydropowerCosta RicaNon-compliance with the EIB’s environmental and social safeguards for the projectInvestigation
29/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
29/09/2016ETrans Adriatic Pipeline AlbaniaCompensation/Social impacts of the project25/10/2016Closed
11/03/2016FMetro de QuitoEcuadorQuestioning of the ultimate concept of the project10/10/2016Closed
29/09/2016ETrans Adriatic Pipeline AlbaniaCompensation/Social impacts of the project20/12/2016Closed
11/10/2016ETrans Adriatic Pipeline ItalyCompensation/Social impacts of the project19/12/2016Closed
13/10/2016ETrans Adriatic Pipeline ItalySocial and environmental impacts of the project/compensation19/12/2016Closed
12/10/2016EBanja Luka-Doboj MotorwayBosnia and HerzegovinaEnvironmental impacts and planning of the projectAssessment
12/10/2016PWater and Sanitation BIHBosnia and HerzegovinaProcedure of the evaluation of the tender04/05/2017Closed
13/10/2016PKesrwan Water and Wastewater ProjectLebanonEligibility criteria concerning pre-selection of bidders27/04/2017Closed
25/10/2016GCredit line/absence of replySwitzerlandAbsence of reply10/11/2016Closed
26/10/2016PArmenia M6 Interstate RoadArmeniaUnfair disqualification of the tenderConsultation
11/11/2016EReseau Ferroviaire RapideTunisiaEnvironmental and social impacts of the projectInvestigation
11/11/2016PPublic Sector Research and DevelopmentSerbiaWinning tender non-compliant with technical requirements19/06/2017Closed
09/11/2016EKANIV Pumped Storage PlantUkraineEnvironmental and social impacts of the project15/12/2016Closed
17/11/2016FIntermediary bank in Burkina FasoBurkina FasoLack of information from intermediary bank13/02/2017Closed
15/11/2016PWater and Sanitation Federation BIHBosnia and HerzegovinaIncorrect implementation of tendering procedures04/05/2017Closed
22/11/2016EKANIV Pumped Storage PlantUkraineEnvironmental and social impacts of the project15/12/2016Closed
08/12/2016HRejection of application UnknownUnfair disqualification31/01/2017Closed
12/12/2016PAutoroute Sfax-GabesTunisiaAllegations of discrimination against foreign companies19/01/2017Closed
13/12/2016PLusaka Power Transmission & Distribution NetworkZambiaConflict of interest19/01/2017Closed
21/12/2016EJASPERS - Lecevica Waste Management CentreCroatiaHealth/impacts on drinking water 20/06/2017Consultation
16/12/2016PTransmission Line YacyretaParaguayUnfair evaluation and breach of the applicable procurement process24/07/2017Closed
16/12/2016PClinical CentersSerbiaAlleged iregularities over the tender procedure24/07/2017Closed
23/03/2016FPrêt Global PRO PME IIICameroonIntermediary refusal to disclose the conditions28/09/2016Closed
02/05/2016INAFailure to reply by the EIB Personnel DirectorateUnknownFailure to reply by the EIB Personnel Directorate18/05/2016Closed
02/08/2016INAModernisation rehabilitation works on section Virpazar-Sutomore in Tunnel Sozina projectUnited KingdomUnfair competition17/08/2016Closed
15/05/2016INATataouineTunisiaNot specified21/09/2016Closed
20/09/2016INACorridor VC Mostar SouthBosnia and HerzegovinaDamages on agriculture and cultural landscape22/12/2016Closed
10/08/2016EJESSICA InitiativeBulgariaEnvironmental impacts of the projectAssessment
24/08/2016ETrans Adriatic Pipeline AlbaniaSocial impacts of the project25/10/2016Closed
03/08/2016PGeorgia Urban Reconstruction and Development FLGeorgiaNon-inclusion in the shortlist for submitting a detailed tender proposal for the provision of consultancy services09/12/2016Closed
22/07/2016PSchool Modernisation Programme SerbiaDeficiencies in the bids for Lot 203/11/2016Closed
26/07/2016EGrand Contournement Ouest de StrasbourgFranceEnvironmental impactsInvestigation
23/07/2016ETrans Adriatic Pipeline AlbaniaEnvironmental and social impacts25/09/2016Closed
11/07/2016HWording of vacancyUnknownComplaint concerning the wording used in a published vacancy27/07/2016Closed
15/02/2016PPort of Durres Ferry TerminalAlbaniaUnfair evaluation of the tenders14/03/2016Closed
16/02/2016PSchool Modernisation ProgrammeSerbiaIrregularities in the procurement procedure and in the requirements of the tender documentation05/04/2016Closed
03/02/2016GTA for Social and Affordable Housing ProgramUnknownUnfair evaluation03/08/2017Consultation
11/03/2016PEmergency Flood Relief and Prevention ProjectBosnia and HerzegovinaUnfair evaluation and breach of the applicable procurement process18/10/2016Closed
29/03/2016FJEREMIE BulgariaBulgariaUnfair treatment of renegotiation30/08/2016Closed
06/04/2016ENam Theun 2 HydroelectricNon-compliance with the Bank's environmental and social standards and human rightsAssessment
06/04/2016ERéseau Ferroviaire RapideTunisiaAlleged irregularities on the handling of the expropriation process and alleged lack of proper public consultationInvestigation
13/04/2016HRecruitment processUnknownLack of transparency in recruitment process31/05/2016Closed
21/04/2016EGeorgia East-West HighwayGeorgiaExpropriation/Inadequate compensationAssessment
19/04/2016PBelgrade City Sava BridgeSerbiaAlleged breach of the EIB’s procurement standards; alleged lack of transparency in the handling of the procurement procedureInvestigation
08/02/2017INATrains supervision contractBrazilProcurement irregularities27/02/2017Closed
08/02/2017ETrans Adriatic PipelineItalyNegative impacts on the complainant’s business activity15/03/2017Closed
23/04/2016PPort of Durres Ferry TerminalAlbaniaBreach of communciation provision during the tender process24/11/2016Closed
05/05/2016EProjects Solaires OuarzazateMoroccoBreach of employment convention by the project promoter12/09/2016Closed
03/05/2016PModernisation Routière I TunisiaUnfair termination of contract27/04/2017Closed
16/05/2016PUlaanbaatar WWSMongoliaComplainant challenged the non-objection given by the Bank to the final award decision given by the promoter02/12/2016Closed
25/05/2016PBelgrade By-PassSerbiaProcurement13/06/2016Closed
23/05/2016PCLSG InterconnectionWest AfricaUnfair qualification criteria01/07/2016Closed
12/05/2016CEIB Bond ReimbursementItalyFailure to credit the principal repayment and interests accrued with regard to an EIB bond 07/07/2016Closed
03/06/2016EHighway D4 and Motorway R7Non-compliance with local environmental laws and public consultation processAssessment
03/06/2016HSelection Process UnknownUnfair profile rejection decision30/09/2016Closed
08/06/2016HRejection of ApplicationsUnknownAllegations of discrimination30/09/2016Closed
19/06/2016ECairo Metro Line 3 (Phase 3)EgyptInedequate compensation in relation to resettlement Assessment
16/06/2016FFrankfurt Flughafen Terminal 3GermanyNon-compliance with Regulation of the European Parliament on the European Fund for Strategic Investments
07/07/2016HExplanation for refusalUnknownExplanation why application did not correspond to the requirements of the post02/09/2016Closed
05/09/2016FRefinancing TermsAustriaRefinancing terms from intermediary bank06/10/2016Closed
19/08/2016FIntermediary Bank in SpainSpainLack of formal response from a bank managing the EIB funds11/11/2016Closed
20/09/2016GLack of informationSwedenLack of information from the Bank following 3 requests for information11/10/2016Closed
16/02/2017PGeorgia East-West HighwayGeorgiaUnfair competition of the bidderAssessment
27/02/2017PUpgrading of Judiciary BuildingsSerbiaUnfair evaluation of the bidAssessment
01/03/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
02/03/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
02/03/2017ECairo Metro Line 3 (Phase 3)EgyptInedequate compensation in relation to resettlement Assessment
28/02/2017GTechnical Assistance on WSS & HW projectZambiaBreach of the EIB's Technical Assistance Contract19/06/2017Closed
13/03/2017PAutoroute Sfax-GabesTunisiaUnfair competition03/04/2017Closed
14/03/2017HRecruitment Procedures 103550UnknownUnfair handling of recruitment process23/05/2017Closed
15/03/2017GInnovFin FundGermanyLoan refusal without technical assessment29/03/2017Closed
27/03/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
29/03/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
29/03/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
07/09/2015ENER 300 CyprusEnvironmental impact assessment and financial sustainability of the project31/07/2017Closed
27/03/2015PUpgrading of Judiciary BuildingsSerbiaAlleged irregularities in handling of the tender procedure and awarding of the contractInvestigation
31/03/2015PUpgrading of Judiciary BuildingsSerbiaAlleged irregularities in the handling of the procurement procedureInvestigation
03/04/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
13/04/2017PClinical Centers SerbiaAllegations of irregularitiesAssessment
01/12/2015EUniversity di VeronaItalyAlleged breach of environmental and UNESCO applicable regulatory frameworkAssessment
24/09/2015ES7 Expressway PolandEnvironmental impact of the projectFollow Up
09/09/2015PMetro de QuitoEcuadorProcurement process30/09/2015Closed
28/04/2017PKutaisi Waste WaterGeorgiaAlleged short deadline to provide clarifications02/06/2017Closed
18/04/2017PDubrovnik Airport DevelopmentCroatiaUnfair tender requirementAssessment
20/04/2017PTanzania Backbone InterconnectorTanzaniaUnfair evaluation of the bidAssessment
24/04/2017PECOTITANIUMFranceLack of transparency during procurement procedureAssessment
02/05/2017ECorridor VC Mostar SouthBosnia and HerzegovinaNegative impact of the project on cultural heritageAssessment
02/05/2017GTechnical Assistance TA2015041Reduced input hours in the Technical Assistance contract11/07/2017Closed
05/10/2015ETrans Adriatic PipelineGreeceFailure to carry out proper consultation and impact assessment 09/12/2015Closed
28/08/2015ETrans Adriatic PipelineGreeceFailure to carry out proper consultation and impact assessment 11/09/2015Closed
10/08/2015EEGP-Powercrop Biomass ProgrammeItalyNegative enviromental impacts and discrepancies during project implementationInvestigation
08/05/2017FLas Palmas Bus Rapid TransitSpainLack of transparency following a request for information regarding the projectAssessment
09/05/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
11/12/2011ARequest financing FinlandFinlandFailure to reply16/12/2011Closed
06/09/2015GMarrakech Health CareMoroccoUnfair rejection of financing proposal15/12/2015Closed
03/05/2017GFailure to ReplyGhanaFailure to reply29/05/2017Closed
15/05/2017ECentrale Solaire de OuarzazateMoroccoBreach of employment convention by the project promoterAssessment
19/05/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
22/05/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
19/05/2017FMunicipal & Regional Infrastruct LoanSerbiaProject implementation of the University of Belgrade Assessment
25/05/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
16/07/2015INANovokyivska - Severna Transmission LineUkraineAlleged negative health and environmental impact05/10/2015Closed
15/10/2015INAOosterweelverbindingNegative socio-environmental impact/wrong announcement19/11/2015Closed
18/11/2015INAFlorence AirportItalyNegative environmental impacts 31/12/2015Closed
02/10/2015PRoad Modernisation Federation BIH Bosnia and HerzegovinaProcurement irregularities27/10/2015Closed
31/07/2015PCorridor VC Pocitelj – BijacaBosnia and HerzegovinaUnfair prequalification process and unfair dismissal 18/01/2016Closed
14/01/2013PRailways Rehabilitation IIAllegedly unfair tender specifications19/12/2013Closed
22/07/2010PBucharest School Infrastructure RehabilitationAlleged unjustified cancelling of the tender18/05/2011Closed
26/04/2011PTurkey Education Framework TurkeyIrregularities in the procurement procedure of the tender 28/11/2011Closed
10/04/2015GSarajevo BypassBosnia and HerzegovinaAlleged non-payment of a retention amount by the main contractor and EIB’s prevention of a direct payment by the promoter instead of the contractor11/08/2015Closed
19/08/2015GInnovFinUnknownLack of response response after 2 applications to InnovFin03/09/2015Closed
22/10/2015GInnovFinFailure to reply03/12/2015Closed
27/07/2015GHousing in ZambiaZambiaAlleged failure to provide information by the EIB's representative bank in Zambia
01/06/2017ETrans Adriatic PipelineAlbaniaUnfair compensation after expropriation30/06/2017Closed
06/06/2017FCall for Expression JER-009/8-07BulgariaUnfair evaluationAssessment
02/06/2017FCall for Expression ESIF FoF 2016/01Unfair evaluationAssessment
26/06/2017ETrans Adriatic PipelineItalyNon-compliance with EU applicable regulatory framework30/06/2017Assessment
04/07/2017EMembrane Technology Environmental Conversion SpainPotential breach of EU environmental standardsAssessment
27/06/2017EGeorgia East-West HighwayGeorgiaExpropriation/Inadequate compensationAssessment
03/07/2017ETrans Adriatic PipelineItalyProject impacts - public consultationAssessment
03/07/2017ETrans Adriatic PipelineItalyExpropriation and clarificationsAssessment
06/07/2017ETrans Adriatic PipelineAlledged breach of environmental lawAssessment
11/07/2017ETrans Adriatic PipelineItalyAlleged negative project impactsAssessment
30/06/2017ERegional Mombasa Port Access RoadKenyaConcerns about negative impact on businessAssessment
04/07/2017ERegional Mombasa Port Access RoadInadequate compensation after evictionAssessment
17/07/2017ERegional Mombasa Port Access RoadKenyaInadequate compensation after evictionAssessment
30/06/2017GJASPERS - Railway modernisation "Elin Pelin - Septemvri"BulgariaInappropriate project designAssessment
20/07/2017ETrans Adriatic PipelineAlleged negative economic and environmental impacts01/08/2017Assessment
26/07/2017ETrans Adriatic PipelineAlleged negative project impacts01/08/2017Assessment
21/07/2017ECairo Metro Line 3 (Phase 3)EgyptProject impacts/evictionAssessment
14/07/2017GTechnical Assistance TA2015041 Alleged irregularities in the EIB-CM’s assessment of the initial complaintAssessment
02/08/2017ETrans Adriatic PipelineItalyAlleged negative project impactsAssessment
01/08/2017INARecruitment 102910UnknownUnfair recuitment and lack of transparency09/08/2017Admissibility
25/07/2017PWater and Sanitation Federation BIHBosnia and HerzegovinaUnfair evaluation of the tender09/08/2017Admissibility