SearchEn menu en ClientConnect
Search
Results
Top 5 search resultsSee all results Advanced search
Top searches
Most visited pages
    corporate_banner_en

    Admissibility check / Registration

    Who we are
    EFSI
    The EIB in numbers
    EIB Group impact: Boosting GDP and jobs
    Governance and structure
    Shareholders
    Statutory bodies
    Control and evaluation
    Organisation structure
    Our priorities
    Climate and environment
    Climate and environmental sustainability
    Immerse yourself in Europe’s innovative climate solutions with EIB 360°
    EIB climate action explained
    How to get help for your climate project
    EIB Group's Climate Bank Roadmap
    Environmental sustainability
    Innovation and skills
    SMEs and mid-caps
    Infrastructure and the EIB
    Trans-European Transport and Energy Networks (TENs)
    Environmental protection
    Our initiatives
    Economic Resilience Initiative
    Gender equality and women’s economic empowerment
    Circular economy
    Sustainable oceans and blue economy
    Investing for Youth
    Coronavirus outbreak: EIB Group’s response
    Corporate responsibility
    Providing finance
    Borrowing
    Building a sustainable world
    Our internal commitment
    Our environmental management
    Human rights and the EIB
    Compliance
    Taxation: avoiding misuse of EIB Group operations
    Accountability
    Evaluation
    About Evaluation
    Project Procurement complaints
    EIB Group Complaints Mechanism overview
    What we do - Complaints Mechanism
    The complaints process - Complaints Mechanism
    Submit a complaint - Complaints Mechanism
    Frequently Asked Questions - Complaints Mechanism
    Complaints
    Investigating Prohibited Conduct
    How to report Prohibited Conduct
    Exclusion
    Part of the EU family
    Tackling global challenges together
    Together on forced displacement and migration
    Together on infrastructure
    Partners
    National promotional banks and institutions
    Banking community
    Multilateral development banks
    The EIB Institute: partnering with universities
    Civil Society and Stakeholder Engagement
    Public consultations
    EIB transparency and access to information
    Civil Society - Key policies and standards
    Civil Society - Policy engagement
    Civil Society - Events
    Civil Society - Contact us
    Transparency and access to information
    Careers
    Work with us
    We invest in you
    Diversity
    Life outside the office
    Current vacancies
    Our recruitment process explained
    Procurement

    Admissibility check / Registration

      •  Display in:
      • de
      • en
      • fr
    • Available in: de en fr

    A complaint is considered admissible if the allegations relate to a decision, action or omission by the EIB. In case of projects, this can even be when the EIB is considering offering support.

    Inadmissible complaints are those:

    • concerning allegations of fraud or corruption which are dealt with by a separate Fraud Investigations Division;
    • lodged by the EIB Group’s staff regarding their relationship with the EIB Group;
    • concerning international organisations, EU bodies, national or local authorities;
    • which have already been lodged with or settled by other administrative or judicial review mechanisms (provided that they feature the same allegations and concern the same respondent);
    • from anonymous parties;
    • seeking an unfair competitive economic advantage;
    • that are excessive, repetitive, clearly frivolous or malicious in nature.

    The responsibility for checking admissibility lies with the head of EIB-CM. The admissibility check is performed within 10 working days and the result is communicated to the complainant(s) at the same time of the acknowledgement of receipt. The admissibility check makes no judgement on the merits of the complaint.

    Admissible complaints are registered and follow the internal complaints handling process. Complainants are informed (i) that the complaint has been registered, (ii) that an inquiry/assessment is initiated and (iii) about the date by which they may expect a response (40-140 working days).

    If a complaint is not admissible, the complainants are informed of the reasons and provided with further options for addressing their concerns.


     Print
     
     

    Our website uses anonymised cookies to give you the best browser experience and to collect aggregated statistics. This does not include online advertising cookies.

    Manage cookies  
     

    Cookies on our Careers Section

    Our website uses anonymised cookies to give you the best browser experience and to collect aggregated statistics. If you agree, this website section will also include third-party cookies used in online advertising.

    Manage cookies